Summary
Overview
Work History
Education
Skills
Websites
Why Binance
Timeline
Generic
Berkay Dirier

Berkay Dirier

İzmir

Summary

I am Berkay, studying International Trade and Logistics at Anadolu University in Eskişehir. I have approximately 8 years of professional experience playing in the Turkish Basketball 2nd League, and I am also interested in bodybuilding. I am a positive and cheerful person. The discipline and order that come from being a professional athlete for many years are reflected in my work life. While studying at university, I gained a lot of experience in the service sector, which helped me develop my communication skills. I aim to continuously improve myself and contribute to the mission and vision of the company I work for, taking it further.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Social Media Moderator

Telus Digital
Izmir, Izmir
07.2023 - Current
  • Managed and moderated social media platforms to ensure positive customer interactions
  • Responded to customer inquiries and resolved issues promptly, maintaining high customer satisfaction
  • Monitored online communities to ensure compliance with company guidelines and policies

Sales Representative

Anadolunet
05.2023 - 07.2023
  • Assisted customers in understanding products and services, providing tailored solutions to meet their needs
  • Handled customer complaints and escalated issues to the appropriate departments when necessary
  • Achieved sales targets through effective communication and relationship-building skills

Bartender / Head Waiter

Mandela's Ubuntu
10.2022 - 04.2023
  • Delivered exceptional customer service in a fast-paced hospitality environment
  • Coordinated with team members to ensure smooth operations and customer satisfaction
  • Resolved customer complaints and ensured a positive dining experience for guests

Head Waiter

Mandela's Ubuntu
11.2021 - 10.2022
  • Delivered exceptional customer service in a fast-paced hospitality environment
  • Coordinated with team members to ensure smooth operations and customer satisfaction
  • Resolved customer complaints and ensured a positive dining experience for guests

Supervisor

Pub Manje
07.2021 - 11.2021
  • Supervised staff and ensured high standards of customer service were maintained
  • Handled customer inquiries, complaints, and feedback professionally and efficiently
  • Trained new employees on customer service best practices and company policies

Assistant Coach

İzmir Metropolitan Municipality Sports Club
09.2018 - 03.2020
  • Developed teamwork and communication skills by working closely with athletes and staff
  • Demonstrated leadership and problem-solving abilities in a competitive environment
  • Maintained discipline and organization, ensuring smooth operations during training and events

Education

Bachelor's Degree - International Trade and Logistics

Anadolu University
09.2021 - Current

Skills

Customer Service

Communication

Teamwork

Adaptability

Technical Skills

Why Binance

I am passionate about the cryptocurrency industry and eager to contribute to Binance's mission of providing world-class customer service. My experience in customer-facing roles, combined with my strong communication and problem-solving skills, makes me a strong candidate for the Customer Service team. I am excited about the opportunity to grow with Binance and help users navigate the world of crypto with confidence.

Timeline

Social Media Moderator

Telus Digital
07.2023 - Current

Sales Representative

Anadolunet
05.2023 - 07.2023

Bartender / Head Waiter

Mandela's Ubuntu
10.2022 - 04.2023

Head Waiter

Mandela's Ubuntu
11.2021 - 10.2022

Bachelor's Degree - International Trade and Logistics

Anadolu University
09.2021 - Current

Supervisor

Pub Manje
07.2021 - 11.2021

Assistant Coach

İzmir Metropolitan Municipality Sports Club
09.2018 - 03.2020
Berkay Dirier