Berkay Dirier
İzmir
Summary
I am Berkay, studying International Trade and Logistics at Anadolu University in Eskişehir. I have approximately 8 years of professional experience playing in the Turkish Basketball 2nd League, and I am also interested in bodybuilding. I am a positive and cheerful person. The discipline and order that come from being a professional athlete for many years are reflected in my work life. While studying at university, I gained a lot of experience in the service sector, which helped me develop my communication skills. I aim to continuously improve myself and contribute to the mission and vision of the company I work for, taking it further.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Social Media Moderator
Telus Digital
Izmir, Izmir
07.2023 - Current
- Managed and moderated social media platforms to ensure positive customer interactions
- Responded to customer inquiries and resolved issues promptly, maintaining high customer satisfaction
- Monitored online communities to ensure compliance with company guidelines and policies
Sales Representative
Anadolunet
05.2023 - 07.2023
- Assisted customers in understanding products and services, providing tailored solutions to meet their needs
- Handled customer complaints and escalated issues to the appropriate departments when necessary
- Achieved sales targets through effective communication and relationship-building skills
Bartender / Head Waiter
Mandela's Ubuntu
10.2022 - 04.2023
- Delivered exceptional customer service in a fast-paced hospitality environment
- Coordinated with team members to ensure smooth operations and customer satisfaction
- Resolved customer complaints and ensured a positive dining experience for guests
Head Waiter
Mandela's Ubuntu
11.2021 - 10.2022
- Delivered exceptional customer service in a fast-paced hospitality environment
- Coordinated with team members to ensure smooth operations and customer satisfaction
- Resolved customer complaints and ensured a positive dining experience for guests
Supervisor
Pub Manje
07.2021 - 11.2021
- Supervised staff and ensured high standards of customer service were maintained
- Handled customer inquiries, complaints, and feedback professionally and efficiently
- Trained new employees on customer service best practices and company policies
Assistant Coach
İzmir Metropolitan Municipality Sports Club
09.2018 - 03.2020
- Developed teamwork and communication skills by working closely with athletes and staff
- Demonstrated leadership and problem-solving abilities in a competitive environment
- Maintained discipline and organization, ensuring smooth operations during training and events
Education
Bachelor's Degree - International Trade and Logistics
Anadolu University
09.2021 - Current
Skills
Customer Service
Communication
Teamwork
Adaptability
Technical Skills
Why Binance
I am passionate about the cryptocurrency industry and eager to contribute to Binance's mission of providing world-class customer service. My experience in customer-facing roles, combined with my strong communication and problem-solving skills, makes me a strong candidate for the Customer Service team. I am excited about the opportunity to grow with Binance and help users navigate the world of crypto with confidence.
Timeline
Social Media Moderator
Telus Digital
07.2023 - Current
Sales Representative
Anadolunet
05.2023 - 07.2023
Bartender / Head Waiter
Mandela's Ubuntu
10.2022 - 04.2023
Head Waiter
Mandela's Ubuntu
11.2021 - 10.2022
Bachelor's Degree - International Trade and Logistics
Anadolu University
09.2021 - Current
Supervisor
Pub Manje
07.2021 - 11.2021
Assistant Coach
İzmir Metropolitan Municipality Sports Club
09.2018 - 03.2020