Berkan Bubik
Product Manager
Ankara,Turkey
Summary
Experienced Product Manager skilled in driving AI product initiatives, optimizing user experiences, and aligning projects with company objectives. Proven track record in project management, cross-functional collaboration, and delivering results that boost engagement and revenue. Strong communicator focused on customer satisfaction and team success.
Overview
3
3
years of professional experience
Work History
Product Manager
Oda Studio
03.2024 - Current
- Collaborated closely with cross-functional engineering teams, spearheading sprint initiatives to maintain alignment with company objectives.
- Oversaw the development and enhancement of AI products, driving strategic decisions aimed at optimizing user experience.
- Coordinated seamlessly with marketing teams to prioritize product goals and effectively communicated with customer experience teams to ensure alignment with user needs.
- Contributed significantly to product roadmap creation in collaboration with the CEO.
- Played a pivotal role in product design utilizing tools such as Figma, HTML, and CSS to effectively translate conceptual ideas into tangible user interfaces.
- Incorporated Webflow to design and deploy a new landing page, emphasizing improved product visibility and clarity.
Associate Product Manager
Oda Studio
06.2023 - 03.2024
- Spearheaded various initiatives that drove a 10.5% surge in Click-Through Rate (CTR) within 1 month for a B2B partnership project with a listing service in the Middle East (500K+ listings). This not only boosted user engagement but also supercharged conversion rates by 3.5 times, making a significant impact on our bottom line.
- Doubled the average time users spend on our AI tool by experimenting with UX and content optimization strategies. Our experiments not only enhanced engagement but also extended valuable opportunities for users to delve deeper into our offerings.
- Streamlined and optimized the user conversion funnel, simplifying pathways and enhancing user navigation. This resulted in a smoother, more efficient user journey that significantly bolstered our conversion rates.
- Successfully spearheaded and contributed to the development of two distinct AI projects, showcasing a versatile skill set and an innate ability to adapt to varying technologies and use cases.
- Managed and successfully completed the pilot project with a major distribution partner in Turkey, indicating a strong project management skill set and the ability to take projects from inception to execution.
Account Representative and Customer Success
Oda Studio
07.2022 - 09.2023
- Managed the top 50 US Property Manager clients of Oda, including Gables Residential ($1000 Monthly Recurring Revenue - MRR), Equity Residential ($1500 MRR), Highmark ($1000 MRR), Birchstone Residential ($1000 MRR). My role entailed communicating customer feedback to the product team, growing usage of the accounts with proactive outreach, and monitoring account performance.
- Proactively managed potential challenges, using automated alerts, direct customer communication, and custom-built systems (using tools such as Zapier, Slack automation, and Metabase) to maintain high customer satisfaction and prevent escalations or churn.
- Driving growth and expansion by consistently exploring opportunities to upsell and cross-sell our offerings, resulting in incremental revenue streams and an expanded portfolio of services for our clients.
Co-founder
HeySnack
11.2021 - 07.2022
- Using Shopify and HTML, I conceptualized, developed, and launched the HeySnack website, resulting in a 10% increase in online customer engagement and a remarkable 15% boost in website traffic within the first quarter of its release.
- Collaborated seamlessly with cross-functional teams to execute high-impact marketing campaigns, resulting in a substantial 30% surge in brand recognition and a 5% boost in sales over the course of a year.
- Orchestrated workflow optimization strategies that streamlined team operations, leading to a 30% reduction in project delivery times. Rigorous performance metric tracking ensured an impressive 85% project success rate, consistently meeting or surpassing key project milestones.
Customer Service and Sourcing
SnackMagic
04.2021 - 11.2021
- Spearheaded the sourcing and onboarding of over 60 new vendors, resulting in a remarkable 50% increase in operational capacity. This strategic expansion enabled us to meet surging demand for our products and services, propelling revenue and market share growth.
- Consistently delivering impeccable customer service meant providing top-notch quality, and reliability, and exceeding customer expectations. With a 95% client satisfaction rate, nearly all our customers were genuinely delighted, leading to a solid 90% client retention rate. We were committed to superior service and focused on fostering enduring customer relationships.
Education
Bachelor of Arts - Political Science And Public Administration
Bilkent University
Ankara, Turkey 08.2017 -
Skills
Metabase
Timeline
Product Manager
Oda Studio
03.2024 - Current
Associate Product Manager
Oda Studio
06.2023 - 03.2024
Account Representative and Customer Success
Oda Studio
07.2022 - 09.2023
Co-founder
HeySnack
11.2021 - 07.2022
Customer Service and Sourcing
SnackMagic
04.2021 - 11.2021
Bachelor of Arts - Political Science And Public Administration
Bilkent University
08.2017 -