Berk Sokulgan
Journalism, Content Moderator, Manager
Eskisehir
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Owner
Alufan Aluminium
01.2023 - 05.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Manager
Alupax Aluminium
11.2021 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Represantative
Can Not Be Disclosed
05.2021 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Content Moderator
Conectys
07.2020 - 05.2021
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Education
Bachelor's - Journalism
Anadolu University
Eskişehir, Turkey 04.2001 -
Skills
Customer Relations
Content Creation
Social media knowledge
Content Management
Fast learner
Timeline
Owner
Alufan Aluminium
01.2023 - 05.2024
Manager
Alupax Aluminium
11.2021 - 01.2023
Customer Service Represantative
Can Not Be Disclosed
05.2021 - 09.2021
Content Moderator
Conectys
07.2020 - 05.2021
Bachelor's - Journalism
Anadolu University
04.2001 -