Berfu Yapıcı
Export Customer Representative
Summary
Proactively and customer-oriented logistics operation specialist with 3+ years of experience. Expert in export shipment managing with a background in Supply Chain Management and Sales Management. Detail-oriented team player with strong organizational skills.
Overview
3
3
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Export Sales Representative
DSV Air & Sea
08.2023 - 12.2023
- Customer visits were made to maintain the company's existing customer relations and at the same time increase its export customer portfolio.
- Strategies have been developed to encourage companies to organize their customers' export shipments with DSV.
- Sales presentations were created and service quality and market comparisons were made.
- Marketing and sales activities were actively planned in the field, with the aim of increasing profitability.
- Participated in logistics fairs to increase the company's export sales volume.
Export Sales Specialist
Veralog Logistics
04.2023 - 08.2023
- Long-term relationships with customers have been established to ensure long-term business growth.
- Alternative logistics solutions were produced for all relevant export shipments of the companies.
- Export sales activities of competitors were analyzed in order to increase export volume.
Export Operation Long Term Intern
DHL Global Forwarding
05.2021 - 04.2023
- Communication between suppliers, customers and transportation providers is facilitated and customer satisfaction is increased.
- Cargowise One logistics software system was used to manage and track shipments from origin to destination.
- Coordinated with team members across departments to ensure merchandise was ordered, shipped, and received on time.
- All export documents, including commercial invoices, packing lists, and certificates of origin and bills of lading, were prepared. Shipping documents (AMS, ISF etc.) were prepared in accordance with US Customs legislation and international regulations.
- Handled dispute invoices by contacting with relevant parties.
- Gained extensive knowledge of data entry, analysis and reporting.
- SOPs were prepared for tracking export shipments and transferring them to new customer representatives.
- Exports of hazardous materials were managed in accordance with applicable laws and regulations.
- New technology and software applications were quickly learned and adapted. (Sales360, MyDHL)
- Delays of cargo were minimized by determining the most reliable and cost-effective routes for export shipments.
Education
Maritime Business Administration -
Dokuz Eylul University
Izmir, Turkey 04.2001 -
Skills
Data entry proficiency
Certification
Amateur Sailor Certificate
Affiliations
Nihal Ozkan - DSV Air and Sea Transportation Inc.
Telephone : +90 530 959 39 67
Aylin Kurtulan - DHL Global Forwarding
Telephone : +90 554 465 86 37
Timeline
Export Sales Representative
DSV Air & Sea
08.2023 - 12.2023
Export Sales Specialist
Veralog Logistics
04.2023 - 08.2023
Export Operation Long Term Intern
DHL Global Forwarding
05.2021 - 04.2023
Amateur Sailor Certificate
05-2019
Telch The European Language Certificates (German A1 certificate issued by German Consulate General)
05-2014
Maritime Business Administration -
Dokuz Eylul University
04.2001 -