Berfin Toregun Ozer
Natural Resource Governance And Sociology Graduate With Expertise In Project Leadership & Account Management
Ankara
Summary
Experienced professional with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in strategic planning and deployment within fast-paced, dynamic environments.
Overview
10
10
years of professional experience
6
6
Certifications
3
3
Languages
Work History
E-Commerce Project Lead
Sarietiket.com
02.2024 - 07.2024
- Managed the end-to-end product lifecycle from sourcing to live sales, optimizing workflows, and implementing data-driven performance metrics.
- Oversaw ERP system integration, product categorization, and Shopify platform setup for product launches for over 1,000 products.
- Directed operations and product cycle flow across two warehouses, including the establishment and layout design of a 1,200 square meter facility.
- Optimized fulfillment processes, resulting in monthly cost savings of $15,000-$17,000.
- Identified and optimized refund order processes and customer portfolio management, resulting in a 15% increase in net sales.
- Monitored e-commerce performance metrics, such as conversion rate, customer retention, and sales growth, driving continuous improvement.
- Established and documented Standard Operating Procedures (SOPs) for refund processes and product management, ensuring consistency and operational efficiency.
- Directed platform integrations with trendyol.com and hepsiburada.com, collaborating with various stakeholders, ensuring smooth operational execution, and timely product updates.
- Maintained and updated the website, adapting to new campaigns and business needs to ensure consistent functionality and user experience.
Account Manager
IMile Delivery
09.2022 - 09.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed 13 customer accounts with a monthly shipment volume of 150,000 units, including major brands like Modanisa, PTT eM, Mavi, and Koton.
- Onboarded clients, provided trainings, created personalized KPI metrics, and led client meetings, sharing meeting minutes, and ensuring clear communication for account growth.
- Spearheaded strategic projects, such as the MENA-Turkey Airway Project, establishing an airway for returning e-commerce products.
- Developed and implemented the Account Manager Guidebook, a comprehensive training tool for account managers.
- Led the IT product development project, automating the export list of e-commerce products and improving operational efficiency.
- Played a pivotal role in positioning the company as a leading player in the Turkey-MENA e-commerce sector.
Logistics Buyer
Bonolog Logisctics Foregin Trade Inc.
06.2022 - 09.2022
- Streamlined procurement processes for increased efficiency and cost savings, managing relationships with over 130 vendors for B2B road transport between Turkey and Europe.
English and Math Tutor
Free-Lance
01.2015 - 06.2020
- Improved students' written and verbal English skills through personalized learning programs and organized supplementary materials, including visual aids, hands-on activities, and real-world examples to enhance lesson content.
Education
Master of Science - Environmental Policy And Law
University of Eastern Finland
Joensuu, Finland06-2022
Bachelor of Science - Sociology
Middle East Technical University
Ankara, Turkiye06-2020
Erasmus Exchange Program - Sociology
University of Eastern Finland
Joensuu, Finland01-2018
Skills
Project Management
Stakeholder Management
Agile Development
Performance Monitoring
Documentation and Reporting
Analytical Skills (Advanced Excel: Pivot Tables, VLOOKUP, Data Analysis)
Customer Relationship Management
Microsoft Office Suite
Adobe Creative Suite (Photoshop, Premiere, Lightroom)
Final Cut Pro, iMovie
Affiliations
- Fellow, UN-aligned Climate Change & Member, Sustainable Transportation Research Board
2023 – Present, Helsinki, Finland - Participant, "Let's Play!" Training, International Young Nature Friends
2021, Hannover, Germany - Board Member (Videographer), Erasmus Student Network (ESN)
January 2018 – June 2018 - Member, METU SİTOP (Middle East Technical University, Student Cinema Community)
2015 – 2020
Certification
Certificate of Appreciation, Fellowship Programme, UN-aligned Sustainable Transportation Board.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Finnish
Beginner (A1)
Timeline
Certificate of Appreciation, Fellowship Programme, UN-aligned Sustainable Transportation Board.
07-2024
Verified Certificate of Completion, Policy for Science, Technology and Innovation, MITx (Massachusetts Institute of Technology).
06-2024
E-Commerce Project Lead
Sarietiket.com
02.2024 - 07.2024
Certificate of Completion, Project Cycle Management, Udemy
12-2023
Certificate of Completion, Response Monitoring and Frameworks and Tools, UNICEF.
12-2023
Certificate of Completion, Coordinating and Harmonizing Monitoring Plans and Tools, UNICEF.
12-2023
Account Manager
IMile Delivery
09.2022 - 09.2023
Logistics Buyer
Bonolog Logisctics Foregin Trade Inc.
06.2022 - 09.2022
Certificate of Completion, Climate Reality Leadership Corps, The Climate Reality Project
10-2021
English and Math Tutor
Free-Lance
01.2015 - 06.2020
Master of Science - Environmental Policy And Law
University of Eastern Finland
Bachelor of Science - Sociology
Middle East Technical University
Erasmus Exchange Program - Sociology
University of Eastern Finland