Zendesk
Onder Arslan
Senior Agent
Izmir
Summary
Senior Agent experienced in identifying client's needs and working to find a quick and professional solution. Experienced in promoting customer satisfaction and customer understanding by providing quality service and unparalleled support. Expert in customer service best practices and related options. Personal customer service offering 4 years of experience resolving customers' account and financial service issues. Focused on exceeding expectations and driving the team's success.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Senior Agent
OKX
Remote
12.2022 - Current
- To follow customers' demands in order to provide the best service to our customers.
- Interacting with colleagues in other departments to provide solutions to customer requests and problems
- Addressing and promptly resolving customer complaints to maintain professional workflow.
Co-Founder
KriptoProf
Remote
07.2022 - Current
- Following and publishing current news in the cryptocurrency industry
- Preparation of educational and instructive articles to increase financial literacy
Customer Service Specialist
Albaraka Türk
Izmir
08.2020 - 12.2022
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Albaraka Türk
Ankara
04.2019 - 08.2020
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
Assistant
Ozsut
Izmir
06.2018 - 10.2018
- Assisted the manager in all aspects of business operations.
- Guests were welcomed with friendliness and professionalism.
- Working closely with management to provide effective assistance with specific aspects of business operations.
Sales Consultant
Tchibo
Ankara
10.2017 - 12.2017
- Created detailed sales presentations to communicate product features and store data.
- Customer retention rate was maximized by resolving issues quickly.
- Customer purchasing requirements were evaluated and the most suitable offers were recommended.
Sales Consultant
Ozsut
Izmir
06.2017 - 10.2017
- Sales were made in line with customer demands and requests and customer satisfaction was achieved.
- Fulfilled orders and supplied products to meet demanding customer delivery schedules.
- Maximized customer retention by resolving issues quickly.
Education
Associate of Arts - Banking & Insurance
Anadolu University
Eskisehir, Turkey 09.2020 - 07.2022
Bachelor of Arts - Healthcare Management
Hacettepe University
Ankara, Turkey 09.2016 - 07.2020
Skills
Expert in Zendesk software
Product and service knowledge
Observance of standards
Problem-solving skills
Certification
Digital Marketing Fundamentals - Google
Timeline
Senior Agent
OKX
12.2022 - Current
Co-Founder
KriptoProf
07.2022 - Current
Associate of Arts - Banking & Insurance
Anadolu University
09.2020 - 07.2022
Customer Service Specialist
Albaraka Türk
08.2020 - 12.2022
Digital Marketing Fundamentals - Google
11-2019
Customer Service Representative
Albaraka Türk
04.2019 - 08.2020
Assistant
Ozsut
06.2018 - 10.2018
Sales Consultant
Tchibo
10.2017 - 12.2017
Sales Consultant
Ozsut
06.2017 - 10.2017
Online Digital Marketing - Google
06-2017
Bachelor of Arts - Healthcare Management
Hacettepe University
09.2016 - 07.2020
Software
Microsoft Office
Python
Achievements
- Comenius Exchange Exam Spain and Denmark ‑ I passed the exams and interviews and won the exchange program twice.
- Master's Foreign Language Exam (Academic English) Point ‑ 80/100