Berfin DİNCEL
Ankara
Summary
Dynamic Sales Support Representative at Hidrolink Makine with a proven track record in enhancing customer satisfaction and optimizing operations. Skilled in Salesforce and negotiation, I successfully implemented inventory control measures, significantly reducing discrepancies while providing valuable sales insights that drove strategic decision-making. Passionate about fostering growth and achieving goals.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Sales Support Representative
Hidrolink Makine
08.2023 - 11.2024
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Managed a comprehensive database of customer contacts, ensuring prompt follow-ups for potential leads.
- Provided valuable insights through analyzing sales data which helped improve decision-making processes within the organization.
- Implemented inventory control measures, reducing stock discrepancies and optimizing warehouse operations.
- Coordinated import-export procedures, ensuring regulatory compliance.
- Provided executive support and managed social media presence.
- Organized exhibitions and promotional events.
Private Tutoring
Freelance Tutor
Ankara, Ankara
03.2020 - 08.2023
- Delivered personalized English and Math tutoring.
- Provided ongoing feedback to both students and parents regarding academic performance and growth opportunities within private tutoring sessions.
- Managed scheduling and logistics for private tutoring sessions, ensuring punctuality and optimal use of available time slots.
- Enhanced the quality of student essays by conducting one-on-one tutoring sessions focused on brainstorming, outlining, and editing techniques.
- Maintained detailed records of each student''s progress throughout the tutoring process, allowing for targeted assistance where necessary.
- Developed personalized tutoring plans to address individual student needs, resulting in improved academic performance.
- Boosted student confidence in academic writing by implementing positive reinforcement strategies during tutoring sessions.
Education
Bachelor of Arts - Philosophy
Middle East Technical University
Ankara 09.2018 - 07.2024
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Wordpress
- Adobe Illustrator
- Adobe Photoshop
- Adobe Premiere
- Strong negotiation
- Sales strategy development
- Goal-oriented mindset
- Salesforce proficiency
Timeline
Sales Support Representative
Hidrolink Makine
08.2023 - 11.2024
Private Tutoring
Freelance Tutor
03.2020 - 08.2023
Bachelor of Arts - Philosophy
Middle East Technical University
09.2018 - 07.2024