Hi, I’m
BENNUR AMAC
Izmir
Summary
Results-driven professional skilled in Project and Product Management, Customer Experience, and Data Analysis. Specializing in database management and AI applications to enhance customer engagement and operational efficiency. Passionate about creating impactful projects in innovative environments, committed to continuous learning and meaningful contributions.
Overview
3
years of professional experience
Work History
Google Game and Application Academy
Scholar
11.2023 - Current
Job overview
- Mentoring support is available for the artificial intelligence-focused initiative that my team and I are working on.
- Various training programs and project initiatives are in place to enhance technical competencies.
Twin Science & Robotics
Product Insight Hub Team Leader & Customer Experience Specialist
09.2021 - Current
Job overview
- Conducted 20% more customer, user, and competitor research for product development
- Analysed research insights and took action, resulting in a 19% increase in customer and user satisfaction
- Developed customers' membership journeys and performed 300 hours of competitor analysis
- Feedback was provided to managers and team leaders based on quality data analysis, resulting in a 60% acceleration of the process
- Root causes in operational decision data were investigated, leading to a 96% solution rate in improving processes and workflows
- Collaboration with cross-functional project management and product teams was done to identify patterns, trends, and outliers, resulting in recommendations after 1000 hours of teamwork.
Hugo Boss
Industrial Development Engineer
08.2023 - 09.2023
Job overview
- In the Industrial Development department, all processes of a product were planned before production
- Sustainable solutions were created for instant problems experienced during production
- Methods, duration analysis and costs were planned.
Twin Science & Robotics
Customer Experience Community Moderator
11.2020 - 06.2022
Job overview
- Enhanced Twin App to provide a secure user environment
- Conducted 20K annual content checks in an average of 30 minutes
- Created global and Turkish communities
- Led a project to establish an AI-supported moderation system, investing 250 hours of work.
Twin Science & Robotics
Growth Marketer
07.2021 - 08.2021
Job overview
- 200 hours were spent conducting regular brainstorming sessions and creating roadmaps for the initiative's development
- Strategies for segmentation and suitable marketing approaches for potential customers and users were devised, resulting in a 14% profit.
Education
Yasar University
Industrial Engineering (Bachelor's Degree)
01.2025
University Overview
- Language: English 100%
- Scholarship: 100%
- GPA: 3.68/4.00
Skills
- Network Management
- Product Insight Tracking
- Cross-Functional Team Leadership
- Competitive Analysis
- Customer Relationship Management (CRM)
- Database Management Systems
- Product Vision and Strategy
- User and UX Research
- Product Roadmaps
- User Feedback Collection
- KPI Tracking
- Excel, Google Sheets
- VBA, Power BI, Looker, SQL
- Python
- Jira, Amplitude
- Figma, Miro
- Intercom, Hubspot, Zoho
Personal Information
- Date of Birth: 04/18/2002
- Driving License: B Class
Volunteer Experience
- Young Guru Academy (YGA), Global Impact University Program 02/2021| Present
Organizations-Governmental Organisations that focuses on nurturing socially conscious leaders through hands-on experience. 4000 volunteer hours were amassed at YGA programs. 1000 hours were dedicated to working with visually impaired and underprivileged children in STEAM fields under YGA's guidance.
- Industrial Engineering Community Association, Regulation and Development Coordinator 07/2022| 11/2023
organization'she team for 2500 hours to organize events and improve processes within the community. Increased event organisation efficiency by 55% according to survey results. Provided support to 150 members through the mentor-mentee program.
- IEEE Women In Engineering, STAR Project Leader 11/2020| 06/2021
Worked voluntarily with a team for 200 hours to implement the STAR Project for high school and middle school students.
Languages
Turkish
First Language
English
Advanced (C1)
C1
German
Elementary (A2)
A2
Korean
Beginner
A1
References
References available upon request.
Timeline
Scholar
Google Game and Application Academy
11.2023 - Current
Industrial Development Engineer
Hugo Boss
08.2023 - 09.2023
Product Insight Hub Team Leader & Customer Experience Specialist
Twin Science & Robotics
09.2021 - Current
Growth Marketer
Twin Science & Robotics
07.2021 - 08.2021
Customer Experience Community Moderator
Twin Science & Robotics
11.2020 - 06.2022
Yasar University
Industrial Engineering (Bachelor's Degree)
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