Belkız Alpagu
Istanbul
Summary
Thorough Quality Assurance, I've learnt successful quality assurance strategies and processes and accomplished at identifying deficiencies and initiating solutions to problems. And through Customer Service Representative experience, gained skills such as oral and written communication, active listening and analytical problem-solving skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Quality Assurance
GGM Gastro
İstanbul
10.2023 - Current
- Ensured that products meet regulatory requirements and customer expectations for safety and quality
- Analyzed data to identify areas for improvements
- Collaborated with 3 quality assurance teammates
- Developed and implemented quality assurance improvements
Customer Service Representative
EasyRent Real Estate
Mecidiyeköy
01.2021 - 08.2023
- Handled customer inquiries, resolving complaints
- Provided information about rental properties
- Managed rental agreements
- Addressed any other customer-related issues or concerns
- Performed customer satisfaction and helping clients navigate rental process
Education
Bachelor of Arts - Counseling Psychology
Istanbul University
Istanbul 10.2016 - 07.2020
Skills
Strategic Planning
Change Control Procedures
Documentation Management
Complaint resolution
Product Knowledge
Data Collection
Timeline
Quality Assurance
GGM Gastro
10.2023 - Current
Customer Service Representative
EasyRent Real Estate
01.2021 - 08.2023
Bachelor of Arts - Counseling Psychology
Istanbul University
10.2016 - 07.2020