Summary
Overview
Work History
Education
Skills
Websites
Software
Planning travel itineraries, exploring new cultures
Timeline
Generic
Belgüzar Dilan Akkuş

Belgüzar Dilan Akkuş

Transfer And Tour Operations Specialist
Kuşadası/Aydın

Summary

I am currently studying Tourism Guidance at university and dedicated to becoming a professional tour guide in my country. My goal is to expand my skills by guiding in Chinese, Spanish, and Russian languages as well.

I graduated from a Tourism Vocational High School, specializing in Tour Transfer Operations. During high school, I completed a five-month internship and quickly became the lead operator thanks to my strong work ethic and commitment. Starting at age 15, I was responsible for organizing and managing group and private transfers for up to 200 arrivals and 200 departures in a single day during peak season.

I worked during the summer months at the same agency where I did my internship. I managed guides’ sales and payments and gained experience using Excel and Word. This early hands-on experience has significantly developed my skills in tourism operations, and I am eager to keep growing and contributing in this field.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Operations Specialist

Summer Tour Travel Agency
06.2024 - 09.2024
  • Took full responsibility for daily transfer and tour operations in peak season.
  • Supervised and executed vehicle scheduling, guide coordination, and reservation entries.
  • Communicated with hotel guides and transport partners to ensure smooth and timely operations.
  • Focused on operational efficiency, cost control, and customer satisfaction.
  • Provided support in problem-solving during last-minute changes and logistical issues.
  • Built advanced proficiency in reservation software Sedna, Excel, and operational communication tools.

Operations Assistant

Summer Tour Travel Agency
06.2023 - 09.2023
  • Continued working in the same position after internship due to proven performance.
  • Independently managed daily tour and transfer operations.
    Handled reservation entries, vehicle scheduling, and guide coordination using Sedna system.
  • Focused on cost-effective planning for incoming transfers (both back-to-back and one-way).
  • Strengthened skills in Excel, Outlook, and operational communication.

Operations Intern

Summer Tour Travel Agency
05.2022 - 11.2022
  • Selected as the main operations assistant during internship due to strong performance and quick learning.
  • Managed daily tour and transfer operations: scheduled vehicles, assigned tour guides, and coordinated back-to-back and one-way transfers.
  • Optimized operations by selecting the most cost-effective transport companies for each transfer.
  • Entered tour bookings from hotel representatives into the Sedna reservation system.
  • Created and organized daily operation plans and reports using Excel.
  • Developed hands-on experience in Microsoft Excel, Word, and Outlook for communication, planning, and documentation.
  • Gained insight into incoming agency processes and cost-efficient operational planning.

Education

High School Diploma -

Aksaray University (Currently Studying)
Aksaray, Turkey
04.2001 -

High School Diploma -

Güvercinada High School of Tourism
Kusadasi, Turkey
04.2001 -

Skills

    Operations coordination

    Operational efficiency

    Project management

    Process documentation

    Process planning

    Case management

    Scheduling expertise

    Multitasking

    Adaptability and flexibility

    Team collaboration

    Time management abilities

    Effective communication

Software

Excel

Reservation System Sedna

Word

Canva

Outlook

Planning travel itineraries, exploring new cultures

I enjoy planning detailed travel itineraries, which allows me to explore new destinations thoughtfully. Through creating these plans, I learn about different cultures, traditions, and lifestyles, broadening my understanding of the world. This hobby fuels my passion for tourism and helps me develop organizational skills that are essential in my career as a tour guide.

Timeline

Operations Specialist

Summer Tour Travel Agency
06.2024 - 09.2024

Operations Assistant

Summer Tour Travel Agency
06.2023 - 09.2023

Operations Intern

Summer Tour Travel Agency
05.2022 - 11.2022

High School Diploma -

Aksaray University (Currently Studying)
04.2001 -

High School Diploma -

Güvercinada High School of Tourism
04.2001 -
Belgüzar Dilan AkkuşTransfer And Tour Operations Specialist