Bade Oyman
Summary
Determined and hardworking individual who is looking forward to build a long term career in this industry. Easy to adapt to fast paced team work environments while improving my professional and educational skills. Looking forward to expand my growing knowledge in all areas of hospitality through employment opportunities.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Food and Beverage Manager
Zoi Cunda Otel
, Balıkesir
03.2024 - 10.2024
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Managed bar and service staff.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Managed inventory effectively, reducing waste and optimizing stock levels.
Kitchen Manager
Crow Bakery
, Balıkesir
06.2023 - 11.2023
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Guest Relations
Arkestra
11.2022 - 05.2023
- Answered constant flow of customer calls with minimal wait times, with answering questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Reported problematic guests to management to foster safe and pleasant environment.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Hotel Manager
Delice Otel Selimiye
05.2022 - 09.2022
- Improved operations through consistent hard work and dedication.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Identified issues, analysed information and provided solutions to problems.
- Oversaw day-to-day operations of 8-room hotel with staff of 11 employees.
- Participated in financial activities such as setting room rates and menu rates, establishing budgets and allocating funds to departments.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
Guest Relations
Cuma Restaurant
12.2020 - 04.2021
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Line Cook
Jules Bistro-Toronto, ON, Canada
11.2019 - 06.2020
- Worked in garde manger station while preparing multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Transitioned between lunch and dinner service.
- Handled portion control activities according to specified instructions provided by chef.
Line Cook
Bar Altura
03.2019 - 09.2019
- Worked in garde manger and pizza station during peak periods while preparing multiple orders simultaneously tp maximize customer satisfaction.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Line Cook
Kay Pacha
04.2019 - 06.2021
- Worked in garde manger station during service time.
- Assisted the kitchen team during the morning and evening preparation.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Dessert Maker/Waitress
Paprika Cafe
06.2018 - 09.2018
- Greeted/seated guests and assisted with the seating and service during service hours.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Assisted the chef with dessert making during non-service hours.
Kitchen/Prep Intern
Aloette
01.2018 - 04.2018
- Assisted the kitchen team during the morning and evening preparation.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Successfully completed Culinary Management Program's externship term.
Kitchen Intern
Teos Beach Club
06.2017 - 08.2017
- Assisted the Chef in kitchen with morning preparation before service hours.
- Greeted guests at the Front Desk, assisted with guest seating and phone/email reservations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Guest Services Specialist - Front Desk
Bonjorno Apart Hotel
06.2016 - 09.2016
- Assisted the guests with their check in/check out procedures.
- Responsible for reservations via phone calls and emails.
- Responsible for maintaining high and consistent level of Guest Services.
- Respond to internal and external guest requests and complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
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George Brown College
01.2016 - 01.2018
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Braemar College
01.2014 - 01.2016
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Lycee Saint Michel, Istanbul
01.2011 - 01.2014
Skills
- Communication
Time Management
Adaptability
Ability to Work Under Pressure
Leadership
Timeline
Food and Beverage Manager
Zoi Cunda Otel
03.2024 - 10.2024
Kitchen Manager
Crow Bakery
06.2023 - 11.2023
Guest Relations
Arkestra
11.2022 - 05.2023
Hotel Manager
Delice Otel Selimiye
05.2022 - 09.2022
Guest Relations
Cuma Restaurant
12.2020 - 04.2021
Line Cook
Jules Bistro-Toronto, ON, Canada
11.2019 - 06.2020
Line Cook
Kay Pacha
04.2019 - 06.2021
Line Cook
Bar Altura
03.2019 - 09.2019
Dessert Maker/Waitress
Paprika Cafe
06.2018 - 09.2018
Kitchen/Prep Intern
Aloette
01.2018 - 04.2018
Kitchen Intern
Teos Beach Club
06.2017 - 08.2017
Guest Services Specialist - Front Desk
Bonjorno Apart Hotel
06.2016 - 09.2016
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George Brown College
01.2016 - 01.2018
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Braemar College
01.2014 - 01.2016
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Lycee Saint Michel, Istanbul
01.2011 - 01.2014
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