Bayram Kotan

I'm responsible for maintaining a secure and reliable IT infrastructure for our organization. I also plan for disasters and recoveries, ensuring that our local network infrastructure complies with standards and provides an adequate technological environment for achieving our local objectives. I contribute to the improvement of IT innovation activities, supervise the IT team, and facilitate capacity building and knowledge sharing. I also develop internal policies and procedures on the use of IT infrastructure and solutions. I constantly monitor and analyze the IT ecosystem, and quickly readjust during crises. I advise on legal considerations and risk assessment, and introduce innovative and efficient IT solutions.
I participate in the office's business re-engineering processes by ensuring that IT needs are in line with the management of business resources. I also assess technological options to modernize the organization, and assess the ICT ecosystem of the organization to recommend solutions and best practices. I provide advice on strategies, policies and plans affecting the IT ecosystem, delivery of practice advisory, knowledge and learning services. I also provide support/advice on local web application management at the organization. I ensure that hardware and software platform compliance with the corporate IT policies and strategies, and provide advice on equipment maintenance and equipment acquisition. I also advise and oversee the development of new software solutions for the organization. I facilitate the collection and dissemination of best practices, and help the organization to identify and promote business process optimization tools and applications, knowledge management and information sharing. I also contribute to knowledge networks and communities of practice, and make information available to country offices on the latest development of IT matters.

As Head of IT, I was responsible for participating in IT strategy planning, bringing a current knowledge and future vision of infrastructure technology and systems and best practices. I was also responsible for the overall effectiveness of data center technology systems and operations to ensure high levels of customer satisfaction and availability.

I assessed the impact of IT industry trends to current and future enterprise infrastructure needs and projects, and developed and maintained a framework of policies and procedures (including incident, problem, change, configuration, and capacity management) to ensure that standardized methods and best practices were utilized.

I drove resolution of high-severity outages impacting IT infrastructure, provided problem resolution for highly complex infrastructure issues for enterprise infrastructure groups, and managed business continuity and recovery of organization's information systems, including needs analysis, design, plan, implementation and documentation.

I established metrics, key performance indicators and service level agreements for driving the performance of IT service delivery, and created and effectively used performance measurements to quantify and benchmark key infrastructure metrics.

I partnered closely with other IT leaders and business leaders to optimize IT service design, delivery, and support.

In short, I was responsible for ensuring that our IT infrastructure was reliable, secure, and efficient. I worked closely with other IT leaders and business leaders to ensure that our IT services met the needs of our customers and supported our business goals.

As an IT Associate I was responsible for the installation and configuration of UHF/VHF/HF radios for WFP and other agencies. I also installed and configured servers (Windows 2012, Ubuntu server) on VMware vSphere and workstations for all data centers country-wide, as well as local area networks.

I performed preventative maintenance on computers, implemented backup solutions and training, and updated network security procedures to safeguard systems. I also created and maintained network files, and investigated local internet connectivity options to obtain adequate bandwidth.

I developed appropriate protocols for regular maintenance, and provided Helpdesk and IT technical support for all staff and other agencies. Additionally, I developed SharePoint applications for organizational needs.

In short, I was responsible for all aspects of IT support for our organization, from infrastructure and security to applications and end-user support. I was passionate about using technology to improve our operations and make our work lives easier.

• Tested students on knowledge of physics and retention of class lessons.
• Provided physics demonstrations to illustrate how coursework can be applied.
• Managed course grade book and schedule of activities to direct students' learning progress.
• Integrated technology such as Google Classroom, Docs and Sheets into daily classroom routine.