Batuhan EREK
Project Manager For Digital Operations
Istanbul
Summary
Enthusiastic Project Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Digital Marketing & E-commerce Management. Motivated to learn, grow and excel in the digital world.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
5
5
Certifications
Work History
Project Manager for Digital Operations
Analytica House
Istanbul
06.2022 - Current
Customer Success Manager
Revotas
Istanbul
05.2021 - 06.2022
- Perform initial on-boarding of accounts with customers, ensuring strong adoption and ongoing engagement throughout the customer's lifetime
- Drive up customer satisfaction through monthly reports and analysis
- Develop strategies and projects in order to enhance the brands’ E-commerce revenues
- Cross-sell and up-sell once new sales opportunities are identified within the clients
- Maintain and build long-lasting and strong relationship with the clients
- Perform periodic customer success reviews that confirm satisfaction.
Sales and Business Development Specialist
Jurcom GRC Services NL
Lahey
12.2020 - 05.2021
- Gathering information on international regulations and technologic developments from all around the word and reporting them.
- Researching different markets and different products all-around the world related with international regulations
- Organizing and attending meetings with international companies.
- Working as a bridge between Turkish team and international partners.
- Creating new opportunities via cold calls and mails to enhance company’s portfolio.
Sales and Business Development Specialist
Travel2Study
Barcelona
03.2019 - 06.2019
- Generating intriguing marketing ideas in order to get attention
- Preparing customized brochures in the relevant languages
- Researching and benchmarking the market so as to develop the business
- Scheduling meetings with the clients and doing the follow up through CRM
- Negotiating with the agencies and universities located in Turkey in order to acquire customers
Account Manager
GLOBED E-Learning Solutions
Istanbul
08.2017 - 08.2018
- Attain sales target of the company
- Solve and manage any conflict with the client
- Coordinate and interact with other members of staff and the sales team that are attached to the same account with him/her
- Make sales on assigned customers’ portfolios
- Cross-sell and up-sell once new sales opportunities are identified within existing accounts
- Scheduling customer visits and doing the follow up through CRM
- Track and forecast key account metrics
- Recognize and develop opportunities in the company and also work together with the company’s sales teams towards achieving organization’s growth
- Maintain and build long-lasting and strong relationship with the customer.
Account Management Intern
GLOBED E-Learning Solutions
Istanbul
08.2016 - 02.2017
- Supporting Academic Team for curriculum alignment of current resources
- Scheduling customer visits and doing the follow up through CRM
- Providing intra-team communication through various project management tools
- Communicating with clients to ensure renewal and upsell activities
- Helping clients with understanding their academic progress by sharing reports and interpreting them
- Assisting in collecting and accumulating the market and competitor data to analyze the market trends
- Analyzing invoices and arranging them
- Analyzing firm’s expenses and revenues and form tables
- Doing marketing research and helping sales team to buy new materials.
Education
MBA - International Business Management
ESEI International Business School
Barcelona 02.2019 - 02.2020
Bachelor of Arts - Business Administration
Koç University
Istanbul 09.2012 - 07.2017
High School Diploma -
Tarsus American College
Mersin 09.2007 - 09.2012
Skills
Google Analytics
undefinedCertification
Tarsus American College
Affiliations
Tarsus American College Alumni Association
Additional Information
- SOCIAL ACTIVITIES , Tarsus American College- Student Council 2011-2012 Koç University Social Activities Club AWARDS Quarter final in Tennis. 1ST place in chess at middle-school. %25 Scholarship at Koç University
Timeline
Project Manager for Digital Operations
Analytica House
06.2022 - Current
Customer Success Manager
Revotas
05.2021 - 06.2022
Sales and Business Development Specialist
Jurcom GRC Services NL
12.2020 - 05.2021
Sales and Business Development Specialist
Travel2Study
03.2019 - 06.2019
MBA - International Business Management
ESEI International Business School
02.2019 - 02.2020
Account Manager
GLOBED E-Learning Solutions
08.2017 - 08.2018
Account Management Intern
GLOBED E-Learning Solutions
08.2016 - 02.2017
Bachelor of Arts - Business Administration
Koç University
09.2012 - 07.2017
High School Diploma -
Tarsus American College
09.2007 - 09.2012
Tarsus American College
Turkish Native Speaker
English Advanced
Spanish Upper Intermediate
Italian Beginner
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