Opera PMS, Opera Cloud, Fidelio Suite 8
Batuhan Altıkulac
Front Desk Receptionist - Concierge
Nevşehir
Summary
Dynamic front desk receptionist with proven expertise at Museum Hotel Cappadocia, excelling in customer service and guest relations. Skilled in cash handling and problem-solving, I enhanced customer satisfaction through efficient service and strong team collaboration, ensuring a welcoming environment and resolving inquiries promptly. Committed to delivering exceptional hospitality experiences.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Front Desk Receptionist - Concierge
Museum Hotel Cappadocia
10.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Resolved customer problems and complaints.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved customer satisfaction with prompt and accurate information about local attractions.
Front Desk Receptionist
Crowne Plaza Cappadocia
09.2021 - 02.2023
Education
Bachelor of Arts - Tourism Guiding
Nevşehir Hacı Bektas Veli University
Nevşehir, Turkey 04.2001 -
Skills
Skilled in [software]
Team collaboration
Work prioritization
Hospitality services
Problem-solving skills
Cash handling
Front office management
Guest relations
Customer service
Time management
Software
Certification
New Generation Upselling Sales Training, Eastanbul Hospitality - March 2025
Timeline
New Generation Upselling Sales Training, Eastanbul Hospitality - March 2025
03-2025
Front Desk Receptionist - Concierge
Museum Hotel Cappadocia
10.2023 - Current
Front Desk Receptionist
Crowne Plaza Cappadocia
09.2021 - 02.2023
Bachelor of Arts - Tourism Guiding
Nevşehir Hacı Bektas Veli University
04.2001 -