Battoul Hiasat

• Delivered exceptional customer services to ensure satisfaction in a luxury setting.

• My experience gave me the ability to manage tasks efficiently under pressure.

• Resolved complaints promptly and professionally, maintaining the hotel’s high standards.

• Collaborated with a multicultural team to coordinate transportation and personalized services.

• Streamlined check-in and check-out processes for improved efficiency and guest experience.

• Organized events for hotel guests, fostering a sense of community within the establishment.

• Maintained exceptional communication with guests, ensuring their needs were met in a timely manner.

• ps: i had to stop my full time job on site because of starting my MBA studies.

• Assisted international guests with inquiries, reservations, and concierge services.

• Successfully handled high-pressure situations, maintaining calmness and efficiency.

• Consistently received positive feedback for friendliness and problem-solving skills.

• Collaborated with various departments to ensure timely resolution of guest issues, promoting a seamless experience.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.