MS Office
Batir Ismaylov
Receptionist, Interpreter
Istanbul
Summary
Proven customer service expert with a history of enhancing guest relations at Z-Villas Beach Hotel. Skilled in front office management and adept in cash handling, I significantly improved guest satisfaction ratings. My teaching background further honed my listening skills, enabling personalized guest experiences. Achievements include streamlining check-in processes and elevating English proficiency among non-native speakers.
Overview
10
10
years of professional experience
1
1
Certification
4
4
Languages
Work History
Front Desk Receptionist
Z-Villas Beach Hotel
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Night Receptionist
Beta Otel Avcilar
03.2024 - 06.2024
- Maintained accurate records of room bookings, payments, and other relevant information for smooth operations.
- Achieved high ratings on guest feedback surveys through consistent delivery of outstanding customer service.
- Streamlined communication between departments for better service delivery during overnight hours.
- Addressed guest inquiries and resolved issues promptly, ensuring guest satisfaction.
ESL Teacher
Ylkhamly Gun
06.2022 - 12.2023
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
ESL Teacher
Shabat State School No 27
09.2020 - 09.2021
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
ESL Teacher
Dilkom Education Center
03.2020 - 09.2020
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
ESL Teacher
Shabat State School No 18
09.2017 - 03.2020
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
ESL Teacher
Shabat State School No 3
10.2014 - 09.2017
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Developed and taught ESL curriculum to improve students' conversational abilities.
Education
Bachelor of Arts - Philology
V.N.Karazin Kharkiv National University
Kharkiv 04.2001 -
Skills
Customer Service
Guest Relations
Front Office Management
Cash Handling
Telephone Etiquette
Listening Skills
File Organization
Software
ElektrsWeb
Certification
TEFL
Interests
Listening music
Playing basketball
Surfing on the internet
Timeline
Front Desk Receptionist
Z-Villas Beach Hotel
06.2024 - Current
Night Receptionist
Beta Otel Avcilar
03.2024 - 06.2024
ESL Teacher
Ylkhamly Gun
06.2022 - 12.2023
ESL Teacher
Shabat State School No 27
09.2020 - 09.2021
ESL Teacher
Dilkom Education Center
03.2020 - 09.2020
TEFL
08-2019
ESL Teacher
Shabat State School No 18
09.2017 - 03.2020
ESL Teacher
Shabat State School No 3
10.2014 - 09.2017
Bachelor of Arts - Philology
V.N.Karazin Kharkiv National University
04.2001 -