Bassam Alarnous
lefkosa
Summary
Organised and adaptable person with strong communication, persuasion and multitasking abilities. Delivers high levels of product and service sales through knowledgeable and consistent customer advice. Proactive in prospecting for new customers and addressing customer requirements. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support. Trend-aware Sales Consultant experienced in landing lucrative business opportunities. Engaging and driven personality with ability to increase existing customer accounts while penetrating new target markets. Demonstrated success launching novel sales initiatives to enhance team performance. Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs. Organised and dependable chef assistnace with 2 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Sales agent
insurance company
lefkoşa, kktc
2023.12 - Current
- Processed customer payments and set up direct debits for long-term service contracts.
- Produced sales and performance reports and delivered to senior management and stakeholders.
- Handled high-volume telesales enquiries within call-time targets.
- Remained knowledgeable in current stock to provide helpful, informative customer advice.
- Negotiated and closed sales to secure profitable deals and contracts.
- Placed customer orders, providing guidance on product delivery timeframes.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Increased revenue through upselling and consistent contract renewals.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Negotiated best-possible prices for maximised profit levels.
- Maintained store standards to uphold clean, professional appearances.
Cash processor
insurance
lefkosa, kktc
2022.12 - 2023.12
- Resolved invoices queries and raised credit notes by communicating clearly and professionally.
- Identified optimal accounting technique for different clients and accounts.
- Created and edited spreadsheets to present complex data using Microsoft Excel.
- Allocated bills and accounts in line with department strategy.
- Compiled financial data and prepared reports for accounting leadership review and use.
- Verified invoices against purchase orders to support smooth execution of month-end processes.
- Interpreted financial data, prepared official forms, and produced statements.
- Categorised, sent and verified account correspondence.
- Followed documentation procedures to maintain robust recordkeeping system.
- Scanned financial records, locating and correcting any errors.
- Stored confidential information safely and securely in line with company protocol.
- Verified accounting records, following up outstanding transactions.
- Submitted required accounting certifications with transactions.
- Worked under guidance of accountants to prepare financial data in correct formats.
- Tracked resolutions of invoice disputes for transparency.
- Processed transactions by assessing accuracy and completeness of information.
Chef assistant
tatmore
lefkosa
2018.12 - 2021.06
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
- Supported chefs to deliver smooth-running kitchen operations, serving 200+ guests per dinner service.
- Restocked chef workstations with fresh supplies throughout shifts.
- Assisted in preparation of meals to exact recipes.
- Maintained up-to-date knowledge of current food trends to assist with planning innovative menus to drive business.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Deputised for head chef, successfully managing all aspects of kitchen operations during times of absence.
- Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
- Delivered food to highest hygiene, quality and safety standards by strictly following regulations.
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
Technical support team member
Twana
Riyadh, KSA
2015.04 - 2017.08
- Tested function of peripheral equipment and completed quality repairs.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Distilled complex technical information into easily digestible instructions for end-users.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Tracked computer system and network performance to identify root causes of issues.
- Established and troubleshot network and data communications systems.
- Answered user questions about hardware and software operation to help resolve problems.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Followed manufacturing instructions and design specifications when completing repairs.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Applied positive customer service approach to increase satisfaction levels.
- Consistently arrived at work on time and ready to start immediately.
- Reviewed customer history to recommend appropriate products and services.
- Managed on-site evaluations, internal audits and customer surveys.
Education
A-Levels - biomedical engineering
near east university
lefkoşa 2017.10 - 2019.07
Skills
- Sales Cloud proficiency
- Payment processing
- Making offers
- Territory management
- Product demonstrations
- Product and service knowledge
- Hardware upgrades
- Customer service
- Expert in disaster recovery
- Hardware diagnosis
- Hardware installations
- Staff education and training
- Data collection and analysis
- System monitoring
- Hardware and software installation
- Finance management
- Technical analysis
- Problem solving
- Product development
- Customer rapport
- Facility management
- Inspiring leadership
- Processes and procedures
- Target-driven
- Department management
- Supply negotiation
- Team supervision
- Complex resource management
- Customer-focused
- Team building
- Accounting
- Google Workspace
Languages
English
Advanced (C1)
Arabic
Proficient (C2)
Turkish
Intermediate
Timeline
Sales agent
insurance company
2023.12 - Current
Cash processor
insurance
2022.12 - 2023.12
Chef assistant
tatmore
2018.12 - 2021.06
A-Levels - biomedical engineering
near east university
2017.10 - 2019.07
Technical support team member
Twana
2015.04 - 2017.08