Baris Uraz
Istanbul
Summary
Energetic problem-solver with knack for troubleshooting and passion for hands-on technical work. Possesses solid foundation in network infrastructure and system maintenance, excelling in hardware diagnostics and software configuration. Dedicated to maximizing operational efficiency and ensuring seamless performance in all technical environments.
Overview
1
1
year of professional experience
Work History
IT Support Engineer for Kyndryl-WPP
Hemmersbach
10.2023 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Bachelor of Science - Energy Systems Engineering
Istanbul Bilgi Universitesi
Istanbul06-2026
High School Diploma -
Cagaloglu Anadolu Lisesi
Istanbul06-2018
Skills
- Network configuration
- Hardware Installation
- IT Infrastructure
- Operating systems
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
Languages
Turkish
Native language
English
Proficient
C2
German
Intermediate
B1
Timeline
IT Support Engineer for Kyndryl-WPP
Hemmersbach
10.2023 - Current
Bachelor of Science - Energy Systems Engineering
Istanbul Bilgi Universitesi
High School Diploma -
Cagaloglu Anadolu Lisesi