

With over 14 years of experience in Project Management, Quality Assurance, Business Intelligence,Customer Success Management, Product Development, and User Experience, I’ve consistently contributed to high-impact digital transformations and enterprise solutions across industries.
• Technical Business Analyst & Team Lead responsible for ERP and CRM services, with deep expertise in Oracle Enterprise modules, delivering intuitive and scalable business-critical applications.
• Served as Test Strategist for VAS (Value-Added Services) at Banks and ISPs
• Hands-on leadership in service acceptance testing, defining and executing UAT (User Acceptance Tests), managing bug/fix cycles, and enhancing QA processes.
• Specialized in technical analysis, especially in pre-production environments and SSO integrations.
• Proficient in end-to-end ERP/SOA/CRM analysis, issue resolution, test case preparation, execution, and reporting.
• Experience working closely with product managers to provide first-level support on technical issues, driving resolution and client satisfaction.
• Passionate about business development, using analytics and customer-centric tools to assess and optimize product-market fit and usability.
Personable and detail-focused individual with solid understanding of software testing processes and methodologies, bringing expertise in test case development and defect tracking. Proficient in utilizing automation tools and manual testing techniques to ensure product quality and functionality. Committed to driving quality improvements and delivering reliable software solutions.
• Carrying out a review of current test process and practices
• Creating a plan for transforming the test team to Agile
• Delivering on that plan, Managing multiple projects including legacy and Cloud (AWS/Azure) transformation
• Managing a large and diverse team of over 20 staff made up of FTEs, contractors, offshore and FTEs from third parties
• Influencing the whole delivery community on the adoption of Agile
• Prepare existing manual test cases for automation
• Maintain existing automation scripts
• Continuously improve testing process
• Perform test execution and capture test results for overall reporting needs
• Identify and track system defects -Listed customers below:
• TURKNET • ABN AMRO CLEARING • SETUR • MOBISEM TECH
• First Abu Dhabi Bank •Geniology
AUTOMATION
SELENIUM
WEB APPLICATIONS
QUALITY AND PRODUCTIVITY IMPROVEMENT
PRODUCT MANAGEMENT
TEST CASES
MOBILE APPLICATIONS
Manual testing
Test case design
Functional testing
Test script creation
Mobile testing
Test planning
Bug tracking
Performance testing