AI
Baris Can Avsar
Front Office Manager
Istanbul
Summary
Dynamic Front Office Manager with a proven track record in enhancing customer service, office management, and administrative support. Maintains professionalism and tact in all interactions, with a strong emphasis on boosting guest satisfaction and retention. Expertise in managing vendor and service provider relationships while ensuring meticulous record-keeping. At Vakko Hotel & Residence, successfully increased guest satisfaction scores by 20%, driven by a commitment to elevating guest experiences and fostering team success.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Front Office Manager
Vakko Hotel & Residence
09.2022 - Current
- Assistant Front Office Manager
- Duty Manager
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
Front Office Supervisor
JW Marriott Istanbul Bosphorus
03.2020 - 08.2022
- Front Office Supervisor
- Full-time
- Front Office Agent
Front Office Agent
Caresse a Luxury Collection Resort & Spa, Bodrum
05.2017 - 11.2019
- Front Office Agent
Front Desk Receptionist
Occidental The Public
04.2016 - 10.2016
- Front Desk Receptionist
Front Office Intern
Barcelo Eresin Topkapi Hotel
06.2014 - 11.2015
- Front Office Intern
- Housekeeping Office Boy
Education
High School Diploma -
Kumburgaz Turizm Otelcilik Anadolu Ve Meslek Lisesi
IstanbulTourism and Travel Services Management
Adnan Menderes University
12.2018
Skills
- Detail-oriented approach
- Proficient in English
- Front Office Management
- Guest Relations Management
- Culinary Arts and Fine Dining
- Leadership and Personal Development
- Luxury Hospitality Trends
- Documentation and control
Certification
- EHL Hospitality Management School
Software
Opera
Timeline
Front Office Manager
Vakko Hotel & Residence
09.2022 - Current
Front Office Supervisor
JW Marriott Istanbul Bosphorus
03.2020 - 08.2022
Front Office Agent
Caresse a Luxury Collection Resort & Spa, Bodrum
05.2017 - 11.2019
Front Desk Receptionist
Occidental The Public
04.2016 - 10.2016
Front Office Intern
Barcelo Eresin Topkapi Hotel
06.2014 - 11.2015
Tourism and Travel Services Management
Adnan Menderes University
High School Diploma -
Kumburgaz Turizm Otelcilik Anadolu Ve Meslek Lisesi