BARIŞ GÜN
Senior Voice Engineer
Skutari,34
Summary
6+ years experience in the telecom industry with a strong focus on Fixed Voice and SMS operations. Leading and driving the operations and providing solutions to National-International customers.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Voice Services Delivery&Support Senior Specialist
Vodafone
09.2022 - Current
- Management and support of Acme Core SBCs, Veraz Softswitches, Linxa Wholesale SBC, XMedius Fax Services.
- Core SBC, Voice Gateways(Digital, Analog), SIP Trunk, Softswitches and Cloud PBX installation, configuration and support for all Fixed Voice customers.
- Troubleshooting and solving all related onnet / offnet customer problems in the Fixed Voice Network.
- Consulting the delivery teams and planing teams about new or non-standard Network-Voice projects.
- Supporting L1 and Customer Voice teams when needed.
- Handling and Troubleshooting ACME, Veraz Softswitch, customer SBCs, voice gateways and SIP trunks.
- Performing Software Upgrade/patch operations on customer-based servers for voice services.
- Maintaining and managing the servers and network resources of Cloud PBX infrastructure.
- Playing an active role in the design, POC and implementation of new voice projects
- Ticket management, python scripting and automating daily tasks in the voice infrastructure.
- Optimized resource allocation through careful analysis and data-driven decision-making, maximizing departmental efficiency.
- Played a key role in shaping company culture by promoting core values such as integrity, accountability, and teamwork among employees.
- Enhanced team productivity by implementing efficient project management strategies.
- Conducted regular performance reviews for team members, providing constructive feedback that encouraged continuous improvement.
Operations Support Team Leader
Sigma Telecom
11.2020 - 09.2022
- Monitored employee performance regarding reliability, SLA dates, and customer service
- Checking team performances weekly-monthly and reporting to management
- Coached, trained, and developed employees in company policies and compliance requirements
- Resolved customer problems personally, responding to inquiries and complaints
- Responsible for the interconnections of the operators' and wholesale carriers' national and international wide voice and SMS traffics
- Providing a high level of service to the customers and adhering to the strict SLAs for response and restoration times
- Monitoring of the KPI values for voice and SMS traffics and stabilizing by changing the routing scheme
- Working closely together with the Sales and DevOps-Product teams
- Performing Operator Relations and providing regulation controls of voice-SMS traffics with rules of BTK
- Number Portability, Number Allocation for the national-international customers
- Management and support of Genband SBCs, Softswitches.
- The consensus of Operator Invoices and solving disputes.
Rates and Disputes Specialist
Sigma Telecom
06.2019 - 10.2020
- Responsible for charging and pricing for all customers-vendors, keeping up to date the price lists of customers
- Checking and resolving customer-vendor billing disputes.
NOC Specialist
Sigma Telecom
12.2018 - 05.2019
- As a member of the Operations team providing on-call support, and rotation to ensure 24x7x365 coverage for critical core and customer issues
- Monitoring voice and SMS systems, and taking action regarding KPI values
- Taking-Resolving trouble tickets that came from customers and raising trouble tickets to the vendors
- Performing voice and SMS tests.
Education
Bachelor of Science - Electronics and Telecommunication Engineering
Kocaeli University
07.2018 -
High School Diploma - Science
Beşiktaş Anatolian High School
06.2013 - undefined
Skills
Customer Support Operations Management
Team Management Wholesale Operations
Troubleshoot Service Issues
Quality Assurance
Root Cause Analysis
Teamwork and Collaboration
Disaster Recovery Planning
Analytical Thinking
Multitasking
Timeline
Voice Services Delivery&Support Senior Specialist
Vodafone
09.2022 - Current
Operations Support Team Leader
Sigma Telecom
11.2020 - 09.2022
Rates and Disputes Specialist
Sigma Telecom
06.2019 - 10.2020
NOC Specialist
Sigma Telecom
12.2018 - 05.2019
Bachelor of Science - Electronics and Telecommunication Engineering
Kocaeli University
07.2018 -
High School Diploma - Science
Beşiktaş Anatolian High School
06.2013 - undefined