Baran DEMIR
Gdansk
Summary
- Friendly, open-minded, and enthusiastic learner who was in the working field for some time. High and positive energy combined with collaboration skills that I experienced from my international studies, allows me to work very well in the team field. My experience on customer relations and my communication skills started my career in Turkey and now keen to continue and grow in Poland.
Overview
4
4
years of professional experience
Work History
Credit Specialist
İnteraktif Kredi
12.2022 - 02.2023
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
Customer Service Agent
Hidden Company Name
12.2019 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion and access to services.
- Reached out to customers through live chat, live call or face to face if necessary.
- Adapted to new applications and maintained knowledge of current technologies.
Cook/Barista/Food Runner
Yosun Cafer
10.2018 - 11.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Ordered and received products and supplies to stock kitchen areas.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
Education
Master's Degree - Project Management
Wyższa Szkoła Bankowa W Gdańsku
Gdansk02.2025
Bachelor's Degree - Philosophy
Anadolu University
Eskişehir / TURKIYE06.2020
Skills
- Retail Sales Customer Service
- Creditworthiness Evaluations
- Training Junior Team Members
- Customer Relationship Management
- Critical Thinking
- Banking Standards
- Financial Advisement
- Efficient Service
- Creative Solutions
- Active Listening
- Call Center Operations
Additional Information
My name is Baran and currently I live in Turkey. I just applied for my visa to do my master in Gdansk Poland. I'm planning to arrive in Poland on 24th of February. While I'm on my process to arrive, I'm looking for new connections any maybe opportunities.
I studied Philosophy, also did my Erasmus in Poznan at Adam Mickiewicza University. And with the benefits of faculty of humanities I started to work right after I graduate. I was working as a customer service agent in a Private Company then worked in finance area for a short time as a credit consultant for customers who have bad banking record..
I'll study Project Management on WSB Gdansk and I'm very excited for this opportunity. I'm looking for a job where I can combine my native language and my communication skills that I learned over the passed years.
Languages
Turkish
Native language
English
Advanced
C1
Timeline
Credit Specialist
İnteraktif Kredi
12.2022 - 02.2023
Customer Service Agent
Hidden Company Name
12.2019 - 12.2022
Cook/Barista/Food Runner
Yosun Cafer
10.2018 - 11.2019
Master's Degree - Project Management
Wyższa Szkoła Bankowa W Gdańsku
Bachelor's Degree - Philosophy
Anadolu University