Travel & cultural exploration for creative inspiration
Banu Servetoğlu
Senior Sales Manager
Istanbul
Summary
Dynamic leader with a proven track record at Cosa Kimya, driving organizational growth through strategic planning and innovative business development. Expert in customer relations and team building, I successfully increased revenue and market share while fostering key partnerships. Adept at optimizing operations and enhancing profitability through effective management.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Chief Executive Officer
Cosa Plastik San. Ve Tic. Ltd. Şti.
11.2023 - 03.2025
- Increased company revenue by implementing innovative business strategies and expanding product offerings.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established key strategic partnerships with industry leaders to enhance business development opportunities.
- Oversaw divisional marketing, advertising and new product development.
- Initiated strategy to drive company growth and increase market share and profitability.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Managed financial, operational and human resources to optimize business performance.
- Developed and executed comprehensive marketing campaigns, driving significant growth in customer base.
Area Sales Manager
Delta Specialties
11.2019 - 06.2023
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
Sales Executive
Ege Kimya San A.Ş.
07.2015 - 08.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Expanded market share with strategic territory planning and targeted prospecting.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
Sales Specialist
Ege Kimya San. Ve Tic A.Ş.
04.2014 - 07.2015
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
Export Operations Specialist
Ege Kimya San Ve Tic A.Ş.
03.2013 - 04.2014
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
Import and Export Executive
Emko Eğitim
04.2006 - 07.2012
- Coordinated cross-functional teams for efficient communication between logistics, sales, finance, and production departments.
- Successfully coordinated urgent shipments during peak seasons by prioritizing orders and closely monitoring delivery schedules.
- Negotiated favorable contracts with suppliers, reducing costs and improving profit margins for the company.
- Trained new staff members on company policies and best practices related to exporting goods internationally.
Education
Master of Arts - International Relations
University of Nottingham
Nottingham, England 09.2004 - 12.2005
Bachelor of Arts - International Relations
İstanbul Kültür University
İstanbul 09.1998 - 06.2003
Skills
Organizational management
Strategic planning
Business development
Organizational growth
Customer relations
Team building
Interests
Enjoy exploring world cinema and storytelling in film
Regular long-distance walker; value walking as a tool for reflection and creativity
Timeline
Chief Executive Officer
Cosa Plastik San. Ve Tic. Ltd. Şti.
11.2023 - 03.2025
Area Sales Manager
Delta Specialties
11.2019 - 06.2023
Sales Executive
Ege Kimya San A.Ş.
07.2015 - 08.2019
Sales Specialist
Ege Kimya San. Ve Tic A.Ş.
04.2014 - 07.2015
Export Operations Specialist
Ege Kimya San Ve Tic A.Ş.
03.2013 - 04.2014
Import and Export Executive
Emko Eğitim
04.2006 - 07.2012
Master of Arts - International Relations
University of Nottingham
09.2004 - 12.2005
Bachelor of Arts - International Relations
İstanbul Kültür University
09.1998 - 06.2003