Banu Kalabalik

• Business excellence, ensuring alignment with the annual business plan and strategic business development goals.
• Rebate Agreement Management, contracts, and formal communications, adhering to best practices and in collaboration with the legal department.
• Distribution Excellence through development and implementation of effective reporting, pricing strategies, and order delivery optimization with the business partner. 5 distributors
• Track and report on key performance indicators (KPIs), measuring progress towards business objectives.
• Assisted in budget formulation and business activity planning, improving business excellence process, CRM tools, and procedures.
• Pricing, profitability calculation, Exceptional price handling, Pricing guidance lead.
• Carried out day-to-day duties accurately and efficiently.
• Defined business process requirements, contribute to the design and updates of process mapping and analysis methodologies.

Huntman acquistion by Archroma

Business Support Tasks:

• Rebate Agreement Management: Yearly preparation by previous year results, SAP accurals, realization follow up in line with legal department
• Demand Forecasting: Demand lead twice a month
• Inventory Optimization: Slow movers follow up, excess stock depletion

Customer Service & Distribution (CSD) Tasks

• Order Management: Order creation & Customer relationships
• Order Fulfillment Coordination: delivery, shipment and overdue check.
• Export Shipment Organization
• Quality Inquiry Handling: Return orders, credit note creation etc in SAP
• Accounts Receivable Follow-Up
• Customer Master Data Management

• Prepared dynamic price quotations using Periscope, adjusting for market trends, product segmentation, and competition analysis.
• Managed pricing entries in SAP; performed regular sales and margin analysis.
• Oversaw distributor pricing and rebate processes.
• Supported annual budgeting and monthly sales tracking; analyzed demand forecasts aligned with market trends and KPIs.
• C4C reports, supervised KAPS entries, and shared hit rate, success metrics, and strategic recommendations with the commercial team.
• Provided customer support including SDS and compliance documentation. PEHS supporting.
• Actively contributed to sales operations and reported directly to the Country Manager.
• Sales meeting/ presentations preparation

• Sales order entry, shipments, invoicing, and customer communication.
• Handled new customer and item creation in line with global classification; tracked advance payments.
• Coordination of sample orders.
• Prepared investment forms for sales equipment; supervision of approval and purchasing processes.
• Ensured accuracy of Master Data (pricing, cost, transfer pricing).
• Participation to customer visits and events.
• Support of Business Line Manager with segment-based sales reports and analysis.
• Organization and lead of monthly sales meetings.
• Promotion of adherence to company policies (e.g., Credit Policy) within the sales team.
• Generating ad-hoc various report via excel for different department. Monthly closing forecast, order follow up file. Distributor reports. Monthly GP reports to finance. Provision file. Commission File . Stock level File. Customer Responsible KPI report

• Field sales reporting & management per store -TV and white goods
• Monitored and analyzed sales performance across regions, stores, segments, and product groups to support strategic decision-making.
• Prepared detailed sales reports, forecasts, and KPIs using Excel and internal systems.
• Coordinated field data collection and ensured timely reporting from sales teams.
• Led monthly sales meetings, presenting insights and recommendations to stakeholders.
• Ensured data accuracy and consistency across reporting tools and systems.
• Contributed to customer visit planning and post-visit analysis to enhance field effectiveness.
• Supported campaign planning and execution; tracked campaign performance and impact on sales.

• Held full responsibility for implementing and improving related work flow, presentation, report etc. activities. Review of Yearly/Intra-yearly agreements and contracts signed between MCC, Real and MGB buying departments and suppliers.
• Achieved re-cover value at 1.000.000 € revenue to the buying departments.
• Responsible for continuous inspections in buying departments.
• Calculated the monthly/yearly claims based on turnovers, conditions of the agreements/contracts and various data/documents provided by different departments.
• Managed the highly regarded Compliance Business Principles Project by Metro Group AG. The Project objectives were prepared by Metro Group Headquarter, aimed to raise awareness to Metro Group Principles and Business Ethics among Metro Group Partners