Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Banu Dereli Cilesiz

Sr Partner Success Account Manager
Istanbul

Summary

Result-oriented professional with nearly 20 years of international experience in IT Services and Support consultation. In last 10 years, had opportunity to manage Microsoft partners in MEA region to help them with Digital transformation and maximize their cloud business. Demonstrated success on focus on increasing productivity, trusted relationship, service quality and sales support. Started career as Functional consultant, specialized in Logistic and managed many SAP projects as a Project manager.

Overview

20
20
years of professional experience
11
11
years of post-secondary education
2
2
Certifications

Work History

Sr Partner Success Account Manager

Microsoft
Istanbul
07.2016 - Current
  • Managing diverse portfolio of Partners with variety of business models such as Managed Service Providers, Systems Integrators and ISV’s advising them on how to successfully deliver on their strategic goals.
  • Responsible for Advanced Support for Partners support plan sales and onboarding new Partners. Building and maintaining direct and strong relationship with both business and technical C-level stakeholders at some of Microsoft's most strategic, high profile and complex Partners.
  • Working with Partners to maximize their potential through:
  • Utilization of their Microsoft benefits and Partner Center.
  • Alignment of Partner strategic goals with Microsoft Partner, Industry and Technical strategies and solution areas.
  • Digital Marketing best practice to drive customer opportunities through Microsoft Appsource and Azure Marketplaces.
  • Develop Go-to-Market strategies to improve referrals and Co-sell opportunities with Microsoft and ultimately drive revenue.
  • Proactively increase Partners’ capabilities and capacity through building technically enabled, best in class, project delivery and support business.
  • Driven successful WW programs.
  • Azure Migration: Building partner technical and commercial skills to help drive Azure Migration conversations and opportunities with their customers.
  • Azure Activate: Advising partners on how to increase customer Azure consumption through variety of activities, training and webinars.

Services Account Manager

Microsoft
Istanbul
11.2012 - 07.2016
  • Help Business Application partners to establish long term and sustainable relationship with their customers with Microsoft services.
  • Manage Business Application partners service plan sales and technical readiness in region.
  • Manage Business Application partners to prepare industry/vertical solutions for market needs.
  • Present products vision, strategy and key functionalities.
  • Manage customer relationship in critical technical situation.
  • Run service plan launch in Middle East and Africa countries.

SAP Project Manager/SAP Lead Consultant

NTT DATA
Istanbul
03.2005 - 07.2012

SAP Project Manager

  • Managed 4 full cycle enterprise customer project.
  • Creating and managing teamwork plan.
  • Allocating SAP resources to design objects; appropriating hours to analysis, design, construction, and testing phases.
  • Lead team for all phases of SAP projects.
  • Presenting monthly reports and resolutions to directors.
  • Creating and presenting project proposals.

SAP Lead MM-WM Consultant

  • Completed more than 20 full cycle SAP projects in Local and global customers.
  • Leading logistic consultants in SAP projects.
  • Focused on Material Management (MM), Warehouse Management (WM) modules.
  • Analyzing all logistic processes.
  • Designing logistic processes for material management, warehouse management and sales distribution modules. Documentation of all phases of project (Blue Print, Development lists, Technical Specs, Functional Specs, ex.…).
  • Implementation of MM, WM modules.
  • Managing Go-Live Phase and Support phase after go-live.

ERP Functional Consultant

Likom Software
Istanbul
10.2003 - 03.2005

Manage and implement Enterprise Resource Planning (ERP) product of Likom Software for large organizations and small-to-medium-sized companies.

Completed more than 10 ERP projects.

Education

Bachelor of Science - Industrial Engineering

Gazi University
Ankara
09.1998 - 06.2002

High School Diploma -

Ankara Atatürk Anatolian High School
Ankara
09.1991 - 06.1998

Skills

Business Development

Certification

Prosci® Certified Change Practitioner

Timeline

Prosci® Certified Change Practitioner

02-2022

Sr Partner Success Account Manager

Microsoft
07.2016 - Current

Services Account Manager

Microsoft
11.2012 - 07.2016

SAP Certified Application Associate - Procurement with SAP ERP 6.0

07-2010

SAP Project Manager/SAP Lead Consultant

NTT DATA
03.2005 - 07.2012

ERP Functional Consultant

Likom Software
10.2003 - 03.2005

Bachelor of Science - Industrial Engineering

Gazi University
09.1998 - 06.2002

High School Diploma -

Ankara Atatürk Anatolian High School
09.1991 - 06.1998
Banu Dereli CilesizSr Partner Success Account Manager