Summary
Overview
Work history
Education
Skills
Personal Information
Languages
Certification
Driving Licence
Hobbies
Reference
Timeline
Generic
BANU BAKI METIN

BANU BAKI METIN

Kartepe,Türkiye

Summary

I am a professional with experience in various sectors, particularly in the automotive and healthcare industries.
My work in healthcare quality improvement has enabled me to develop unique expertise in patient satisfaction and safety.
My skills in data analysis, setting quality indicators, and leading team efforts have served as a guiding example for future teams.
As an effective team player, I aim to contribute value to your organization through my skills and experience.

Overview

20
20
years of professional experience
4002
4002
years of post-secondary education
1
1
Certification

Work history

Performance Improvement Chef

Anadolu Medical Center
Kocaeli, Türkiye
02.2021 - 07.2024
  • Continuous Improvement Projects, A3 Reporting, Lean Six Sigma, Trainings
  • Ensuring Compliance with All Quality Standards
  • Quality Internal Auditing Activities
  • Monitoring of Performance Indicators
  • Risk Reduction Activities, FMEA
  • Measuring and Improving Patient Safety Culture

Senior Business Development Specialist

Anadolu Medical Center
Kocaeli, Türkiye
09.2011 - 02.2021
  • Business Development for Contracted Institutions
  • Pricing of Services, Cost and Competitive Analyses
  • Profitability Analyses
  • Monitoring Industry Risks and Opportunities
  • Establishing New Agreements

Quality Responsible

Gefco Logistics
Kocaeli, Türkiye
09.2007 - 08.2011
  • Quality Management System Assurance Activities
  • Facility Security Activities

After Sales Services Specialist

Gefco Logistics
Kocaeli, Türkiye
04.2005 - 09.2008
  • Cost Analyses in Service Pricing
  • After-Sales Service Operations, Customer Relations

Service Responsible

Peugeot Oto Teknik Service
Kocaeli, Türkiye
05.2004 - 04.2006
  • Customer Complaint Management
  • Workflow Planning

Education

Bachelor of Science - Industrial Engineering

Kocaeli University
Kocaeli
06.2003

High School Diploma -

İzmit Gazi High School
Kocaeli
06.1998

Skills

  • Effective Communication
  • Team Management
  • Teamwork
  • Continuous Improvement
  • Analytical Skills
  • Project Management
  • A3 Reporting
  • FMEA
  • 5S
  • SWOT
  • Lean Six Sigma
  • Quality Management and Training
  • QMS Internal Auditing
  • Effective Presentation
  • Sales & Marketing
  • MS Office Applications
  • SAP
  • Logo ERP

Personal Information

Date of Birth: 16.07.1981
Nationality: Republic of Turkey

Languages

English
Upper intermediate (B2)

Certification

  • ISO Integrated Management Systems Auditor Training Program – Engineering Academy (Feb 2025)
  • ISO 9001:2015 Quality Management System – Engineering Academy (Jan 2025)
  • Executive Development Program – Ateş Ataseven (Jan 2024)
  • Coaching – Bahçebiz (Dec 2019)
  • Growth Mindset Team Development Program (Dec 2015)
  • Sales Management with Objectives – Reframe (Dec 2015)
  • SWOT Analysis Techniques – Workshop, Reframe (Nov 2015)
  • Basic Occupational Health and Safety – Tez Danışmanlık (Aug 2010)
  • First Aid Certificate (Health-Medicine) – Elginkan Foundation (Jan 2010)
  • Train-the-Trainer – Navitas (Dec 2009)
  • 5S – Lean Consulting (Oct 2009)
  • Quality – Internal Auditing – Bureau Veritas (May 2008)
  • Project Management – KalDer (May 2008)
  • ISO 9001:2000 Quality Management System – KalDer (Mar 2008)
  • Occupational Health and Safety – Artı Danışmanlık (May 2006)
  • Teamwork and Effective Communication – Ernst & Young (Mar 2006)

Driving Licence

License Class: B

Hobbies

  • Latin dancing, discovering new places, swimming, reading, learning

Reference

Ahmet Murat Sümer
JCI International Surveyor
📞 +90 533 270 36 41
✉️ mrsumer@gmail.com

Timeline

Performance Improvement Chef

Anadolu Medical Center
02.2021 - 07.2024

Senior Business Development Specialist

Anadolu Medical Center
09.2011 - 02.2021

Quality Responsible

Gefco Logistics
09.2007 - 08.2011

After Sales Services Specialist

Gefco Logistics
04.2005 - 09.2008

Service Responsible

Peugeot Oto Teknik Service
05.2004 - 04.2006

Bachelor of Science - Industrial Engineering

Kocaeli University

High School Diploma -

İzmit Gazi High School
BANU BAKI METIN