Bana Jordan Twagirayezu Manzi
Reception
Istanbul,Fatih
Summary
Dynamic and detail-oriented receptionist with proven expertise at a leading hotel, excelling in customer relations and administrative support. Skilled in data entry and time management, I enhanced guest experiences through efficient check-in processes and effective problem resolution, ensuring a welcoming environment and maintaining confidentiality of sensitive information.
Overview
5
5
Languages
1
1
year of post-secondary education
Work History
Receptionist
Weingart Hotel
2025 - 2025
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
NEDA Hotel
2023 - 2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Quality Manager
Gasharu Coffee
2021 - 2022
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Education
Architecture
Istinye University
Istanbul, Turkey 09.2024 - Current
Skills
Data entry
Telephone skills
Office management
Scheduling
Administrative support
Customer/Client relations
Customer and client relations
Time management
Technical support
Bookkeeping
Clerical support
Organization skills
Verbal and written communication
Greeting and seating clients
Mail handling
Travel coordination
Scheduling appointments
Document management
Adaptability
Timeline
Architecture
Istinye University
09.2024 - Current
Receptionist
Weingart Hotel
2025 - 2025
Receptionist
NEDA Hotel
2023 - 2025
Quality Manager
Gasharu Coffee
2021 - 2022