Bana Jordan Twagirayezu Manzi
Reception
Istanbul,Fatih
Summary
Dynamic and detail-oriented receptionist with proven expertise at a leading hotel, excelling in customer relations and administrative support. Skilled in data entry and time management, I enhanced guest experiences through efficient check-in processes and effective problem resolution, ensuring a welcoming environment and maintaining confidentiality of sensitive information.
Overview
5
5
Languages
1
1
year of post-secondary education
Work History
Receptionist
Weingart Hotel
2025 - 2025
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
NEDA Hotel
2023 - 2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Quality Manager
Gasharu Coffee
2021 - 2022
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Education
Architecture
Istinye University
Istanbul, Turkey 09.2024 - Current
Skills
Data entry
Timeline
Architecture
Istinye University
09.2024 - Current
Receptionist
Weingart Hotel
2025 - 2025
Receptionist
NEDA Hotel
2023 - 2025
Quality Manager
Gasharu Coffee
2021 - 2022