BAHNANA KREZAN

Managed and resolved issues with customers during calls by following determined script. -Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.

• Followed up with customers after sales to gain feedback.
• Meeting schedule.
• Cold called potential customers to generate leads.
• Trained sales team members on company procedures and standards.
• Data Entry.
• Developed strong communication skills for successful customer service.
• Generated new leads through cold-calling, networking, and referrals.
• Worked with management teams to develop annual sales plans, goals, and targets.

• Managed and resolved issues with customers during calls by following determined script.
• Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
• Used database system to record notes and call information.
• Learned company policies, rules and performance requirements to achieve successful calling metrics.

• Call center and meeting schedule.
• Translator .
• Called and met with regular and prospective customers to build long-term customer relationships and networks.
• Greeted customers and ascertained what each customer wanted and needed.
• Worked with coworkers to complete tasks.

• Fulfilled customer requests by clarifying desired information and completing transactions.
• Provided excellent service to customers via phone, email, chat, or other communication channels.
• Increased customer satisfaction by efficiently handling inbound and outbound sales calls.

-Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.

-Managed and resolved issues with customers during calls by following determined script.

-Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.

-Used database system to record notes and call information.

-Focused on learning new skills and staying updated with real estate changes.

-Meeting schedule.

• Managed daily posts across social media platforms to increase Facebook, Twitter, and Instagram engagement.
• Monitored comments on all social media accounts and responded promptly to customer inquiries.
• Videos Editing.

• Ordered front office supplies to maintain optimum inventory of stock.
• Greeted visitors and provided exceptional customer service.
• Heard and resolved complaints from customers and public.