Bahar MACIT
Cabin Crew Member
Ankara,06
Summary
Knowledge in providing customer service and skilled to understand and answer the needs of different kind of people. Skilled at problem solving and conflict resolution and able to encourage teamwork. Assessing operational needs and developing solutions to improve revenues and drive customer satisfaction. Always open to revenues and high-motivated to work as a team.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Senior Cabin Crew Member
Sunexpress
Ankara
02.2014 - Current
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Relayed updates and information to passengers after confirming key details with pilot.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Cabin Crew
SUNEXPRESS
Ankara
06.2012 - 02.2014
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
Call Agent – Inbound
MINISTERY OF FOREIGN AFFAIRS
ANKARA
01.2010 - 01.2012
- Worked flexible hours across night, weekend and holiday shifts.
- Prepared variety of different written communications, reports and documents.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Call Agent - Outbound
ETB GROUP
Ankara
01.2007 - 01.2010
- Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
- Attended training to stay up to date with new products and service offerings.
Education
Bachelor of Science - History
Middle East Technical University
Ankara 09.2007 - 06.2013
Skills
MS Office
Additional Information
Still continuing the courses;
-NLP
-Mindfulness
-Breath Therapy
Timeline
Senior Cabin Crew Member
Sunexpress
02.2014 - Current
Cabin Crew
SUNEXPRESS
06.2012 - 02.2014
Call Agent – Inbound
MINISTERY OF FOREIGN AFFAIRS
01.2010 - 01.2012
Bachelor of Science - History
Middle East Technical University
09.2007 - 06.2013
Call Agent - Outbound
ETB GROUP
01.2007 - 01.2010