Azize Kızılaslan
Front Desk - Hotelier
Eyüp
Summary
Highly motivated and guest-oriented Front Desk Agent within 2 years of experience at Hilton Istanbul Bomonti Hotel & Conference Center, one of Europe’s largest hotels with 840 rooms. Skilled in delivering exceptional guest experiences, handling high-volume operations, and consistently contributing to improved guest ratings and hotel reputation. Recognized for building guest loyalty, receiving outstanding personal feedback, and taking initiative to resolve complex issues independently — even those escalated to management. Passionate about hospitality excellence, problem-solving, and creating personalized experiences that leave a lasting impression.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Front Desk Receptionist
Hilton Istanbul Bomonti Hotel & Conference Center
05.2024 - Current
- Gained hands-on experience in high-volume operations management at one of Europe’s largest hotels with 840 rooms.
- Successfully handled 300+ daily check-ins and check-outs, VIP guest relations, and ensured exceptional guest satisfaction in line with Hilton brand standards.
- Significantly contributed to improving guest ratings and online review scores, consistently receiving high personal praise from guests for exceptional service quality.
- Built strong guest loyalty — numerous guests personally requested my assistance and even chose Hilton Bomonti specifically because of my service.
- Managed reservations and revenue optimization via OnQ PMS, Expedia, Booking.com, and other OTA platforms.
- Demonstrated initiative and leadership by independently resolving complex issues, including situations escalated to management level.
- Communicated effectively with international guests in advanced English and native-level Turkish to deliver personalized service.
- Developed strong problem-solving, complaint resolution, and crisis management skills in high-pressure environments.
- Provided mentorship and training to new team members on operational processes and Hilton service standards.
Translator
Bank of Africa
02.2023 - 02.2023
- Project-based
- Interpreted spoken and written languages Turkish and English and vice versa.
- Assisting meeting owners in meeting their needs.
- Managing the relations of the meeting owners with the places where they stay and hold their meetings.
Translator and Interpreter
Clinic Center
08.2022 - 09.2022
- Written and verbal translations in terms of contracts, procedures.
- Guiding clients through their clinics and procedures.
- Interpreted conversations between clients and the others.
- Interpreted spoken and written languages Turkish-English and vice versa.
English-Turkish Translator
Santral Girls Dormitory
05.2021 - 07.2022
- Translated legal and research materials from Turkish to English and vice versa.
- Communicated clearly in written and spoken English with internal and external customers.
Education
Bachelor of Science - Tourism And Hotel Management
Anadolu University
Eskişehir, Turkey09-2026
Bachelor of Arts - Language Interpretation and Translation
Istanbul Aydin University
06.2023
Skills
Front office management
Customer service
Hospitality services
Problem-solving skills
Work prioritization
Guest relations
Websites
References
Sercan, Karakaş, skarakas@mit.edu, Department of Linguistics, Massachusetts Institute of Technology
Interests
Research, Reading, Languages and Cultures
Affiliations
- Founding Member
- Istanbul Aydin University Translation Club / AYÇEV, Istanbul/Turkey
Timeline
Front Desk Receptionist
Hilton Istanbul Bomonti Hotel & Conference Center
05.2024 - Current
Translator
Bank of Africa
02.2023 - 02.2023
Translator and Interpreter
Clinic Center
08.2022 - 09.2022
English-Turkish Translator
Santral Girls Dormitory
05.2021 - 07.2022
Bachelor of Science - Tourism And Hotel Management
Anadolu University
Bachelor of Arts - Language Interpretation and Translation
Istanbul Aydin University