Hi, I’m
Aziza (Abarova) Aksu
Istanbul
Summary
Dynamic and results-driven Manager with extensive experience in hospitality and sales, specializing in pre-opening operations, food and beverage management, and international market sales. Proven expertise in streamlining operations, managing large teams, and driving customer satisfaction. Skilled in digital marketing strategies, including social media management, SEO, content creation, and data-driven campaign optimization. Continuously expanding expertise through digital marketing courses to stay ahead of industry trends. Fluent in English, Russian, Uzbek, and Turkish, offering a global perspective and a track record of delivering measurable business results
Overview
13
years of professional experience
3
Languages
Work History
Istanbul Fashion Center
Manager of online sales department (International market)
06.2022 - 12.2024
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Dreambox Turkey
Regional Sales Manager
12.2021 - 05.2022
Job overview
- Ensure the delivery of targets through individual recognition, performance review, people management and reward
- Develop field sales action plans to facilitate the implementation of the regional sales programs
- Build strong relationships with Quantum Value Added Reseller partners to help identify and close business
- Collaborate as appropriate with our technology partners to expand the reach of our products and services
- Manage business reviews and customer satisfaction activities
- Participate as required in business improvement initiatives
Wellmore Hotel Development
Project Development Manager
01.2021 - 10.2021
Job overview
- Pre-Opening team in Hampton by Hilton (3 stars) Tashkent and Wyndham Bukhara (5 stars)
- Duty for Food & Beverage department
- Prioritize, plan and coordinate project development activities according to customer requirements
- Supervise development team on daily basis to execute assigned projects within deadlines and budget
- Work on a concept of Restaurants, bars of a hotels
- Hire staff for kitchen, restaurants, bars and whole food and beverage department;
- Analysis of the market and maintaining relationship with vendors (food companies, alcohol companies)
- Prepare project proposals and develop project plan, schedule and budget
- Determine resource requirements and identify resources with right skills to successfully execute projects
- Assess potential risks and technical challenges and develop appropriate mitigation plans
Hilton Tashkent City Hotel
Groups, Conference and Events Manager
05.2019 - 11.2020
Job overview
- Receiving, handling and converting Meetings, Events and Group enquiries
- Planning events in conjunction with the client
- Presenting and Selling available and suitable banquet / event options to the highest possible standard
- Arrange and carry out Hotel show rounds
- Ensure the complete administration and execution of all planned events
- Negotiate space, dates and rates to obtain booking goal while focusing on shoulder and off season business
- Identify need periods and undertake comprehensive program of sales activity to secure new and adhoc business minimizing the impact of low activity periods
- Attend trade and travel shows of various market area for promoting hotels event business
- Actively manage business bookings, record denials, make network referrals
- Make commercial decisions to maximize MICE income on a daily basis
- Ensure online meeting partner websites are regularly updated and managed including photos, descriptions, and promotions
- Helping the hotel to identify new avenues of business and bring in more banquet events to the hotel
Gloria Jean's Coffees
Manager of Marketing
06.2018 - 03.2019
Job overview
- Responsible for all marketing and communications
- Responsible for all printing materials, stands and banners
- Responsible for coordinating events, within budget
- Identify potential clients
- Responsible for all advertisements, all promotions
- Website, Facebook and Instagram
- Hire staff
- Trainings brand standards
Wyndham Tashkent
Banquet & Conference Sales Manager Assistant
04.2016 - 05.2018
Wyndham Tashkent
Banquet and Conference Sales Supervisor
03.2015 - 04.2016
Job overview
- Responsible for coordinating events, within budget
- Identify potential clients and maximize on Events and Meetings
- Reduce all sales contracts and rate agreements
- To ensure Conference and Banqueting suites are set up in accordance with hotel function requirements, ensuring the brand standards are maintained throughout
Dedeman Silk Road Tashkent
Banquet and Conference Sales Executive
11.2013 - 03.2014
Job overview
- Responsible for coordinating events, within budget
- Identify potential clients and maximize on Events and Meetings
- Reduce all sales contracts and rate agreements
- To ensure Conference and Banqueting suites are set up in accordance with hotel function requirements, ensuring the brand standards are maintained throughout
Dedeman Silk Road Tashkent
Sales Representative
08.2013 - 11.2013
Job overview
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
- Prepare contracts
- House tour
- Preparation of documents for leaders
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
International Hotel Tashkent
Front Office Agent
01.2012 - 08.2013
Job overview
- Admission to accommodate guests
- Room reservations
- Receiving payment
- Reception, distribution and filtering incoming / outgoing calls
- Dealing with incoming and outgoing correspondence
- Preparation of documents for leaders
- Informing employees about the events, facts, orders
- Coordination and support of the office
InterContinental Hotel Tashkent
Guest Service Agent
11.2011 - 12.2012
Job overview
- Reception, distribution and filtering incoming / outgoing calls
- Dealing with incoming and outgoing correspondence
- Preparation of documents for leaders
- Informing employees about the events, facts, orders
- Coordination and support of the office work
Education
Uzbek State World Languages University
Bachelor's degree from English Language and Literature, General
01.2009 - 1 2013
Academic Lyceum of the Tashkent University of Information Technologies
Information Technology
Smart Pro Technologies İstanbul
Additional Education from Digital Marketing
Skills
CRM
Microsoft Office
Time Management
Search Engine Optimization
Business administration
Strategic planning
Project Management
Sales and marketing
Operations management
Business planning
Business Development
Staff Management
Budgeting
Timeline
Manager of online sales department (International market)
Istanbul Fashion Center
06.2022 - 12.2024
Regional Sales Manager
Dreambox Turkey
12.2021 - 05.2022
Project Development Manager
Wellmore Hotel Development
01.2021 - 10.2021
Groups, Conference and Events Manager
Hilton Tashkent City Hotel
05.2019 - 11.2020
Manager of Marketing
Gloria Jean's Coffees
06.2018 - 03.2019
Banquet & Conference Sales Manager Assistant
Wyndham Tashkent
04.2016 - 05.2018
Banquet and Conference Sales Supervisor
Wyndham Tashkent
03.2015 - 04.2016
Banquet and Conference Sales Executive
Dedeman Silk Road Tashkent
11.2013 - 03.2014
Sales Representative
Dedeman Silk Road Tashkent
08.2013 - 11.2013
Front Office Agent
International Hotel Tashkent
01.2012 - 08.2013
Guest Service Agent
InterContinental Hotel Tashkent
11.2011 - 12.2012
Uzbek State World Languages University
Bachelor's degree from English Language and Literature, General
01.2009 - 1 2013
Academic Lyceum of the Tashkent University of Information Technologies
Information Technology
Smart Pro Technologies
Additional Education from Digital Marketing