Excel
Aytaç Tepe
Parts & Service Sales Representative, Marine
Izmir
Summary
I got the experience of field engineering and manufacturing in the gold mine, service and spare parts sales with Caterpillar, dealer management and customer management in a large region. With this experience, I managed large budgets.
Enthusiastic Parts Sales and Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Seasoned knowledgeable about selling in B2C & B2B environments. Skilled at demonstrating products and closing sales with tenacious and driven approach.
Overview
15
15
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Parts & Service Sales Representative, Marine
Borusan Makina ve Güç Sistemleri / Caterpillar
01.2017 - Current
- Performed a variety of duties relevant to promoting and selling Caterpillar genuine parts and service.
- Maintained close liaisons with the customers, service workshop and the warehouse.
- Developed and established new opportunities and continued positive relationship with the current customer base.
- Promoted and sold the genuine parts, maintenance contracts and component overhaul agreements; developed proposals and estimated, prepared and delivered quotations.
- Followed up with customers to ensure the company has met their needs and demands; the service repair is complete and created customer satisfaction.
- Maintained perfect customer relations; interceded to solve problems and disputes; looked for ways to enhance customer relations within the scope of the company value proposition.
- Kept current with new products, attachments and developments that are relevant to the customers.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Exceeded sales targets through effective planning and goal setting.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Implemented CRM tools to track customer interactions and sales progress.
Spare Parts Sales Support Exprert /Project Engineer
Borusan Caterpillar Türkiye
12.2013 - 12.2016
- Supporting Product and Sales Teams with respect to procurement, offer collecting, invoicing, SAP and CRM.
- Reporting purchasing, stock and certification updates.
- Preparing price lists.
- Technical support to on site technics.
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Maintained records for each sales & service project and engineering discipline.
Project Engineer
Pioneer Seed
06.2012 - 08.2012
- Renewal of seed corn and wheat plants. Dismantling of old machines and preparation for the new machines will be installed. Installation of new equipments. Monitoring of occupational health and safety rules.
- Documented and developed engineering procedures and processes.
- Created detailed reports on engineering activities and findings.
- Verified construction documentation to meet client requirements and vision.
- Designed and implemented quality control processes to facilitate customer satisfaction.
QA/QC Engineer
Tüprag Gold CO
11.2010 - 01.2012
- Technical specifications and standards in the field of production materials in compliance with the correctness and applicability of control.
- Quality control the processes of commissioning of equipment required in conjunction with the preparation of documentation and controls follow-up.
- Last made the delivery of end-user a complete and fully operative.
- Supply chain management.
- I knowledge about P&ID and EPCM (Engineering-Procurement-Construction Management) Projects.
- Prepared, documented and executed detailed test plans, test cases and defect reports.
- Reviewed and approved quality requirements for purchase orders and engineering specifications to meet contract compliance.
- Directed 27 workers testing product and tabulating data concerning materials, product quality, process and reliability.
- Maintained electronic copies of records in Ms Prpject & Primavera to document completed inspections.
Planning Engineer
TÜPRAG (Eldorado Gold Comp.)
10.2010 - 01.2012
- Daily, weekly, monthly, and monthly reports.
- Weekly work programs and which will be made with the creation and enforcement.
- Suppliers connection with the establishment, order tracking, and installation of the program with the proper and timely reporting, and connections to the center and the management.
- Company intended as a complete supply.
- Materials budget provision and to the delivery of material input and output follow-up.
- Warehouse storing records on a regular basis, reporting to be done about it.
- Development of P&IDs, line lists, and equipment lists.
- Organize equipment procurement activities.
- Coordination with the Client's representatives, sub-contractors and vendors concerning engineering matters.
- Monitored project progress, identifying potential risks and implementing corrective actions to mitigate their impact.
- Participated in weekly progress meetings, providing updates on schedule adherence, resource allocation, and overall project health.
- Reviewed design documents and coordinated revisions as necessary to meet changing client requirements or construction constraints.
- Ensured compliance with safety regulations by conducting regular site inspections and enforcing strict adherence to guidelines.
Education
MBA - Satış, Dağıtım ve Pazarlama Operasyonları, Genel
Sabancı University
Istanbul, Turkey 04.2001 -
Lisans Derecesi - Malzeme Mühendisliği
Afyon KocatepeNiversitesi
06.2009
Bachelor of Science (BS) - Materials Engineering
Afyon KocatepeNiversitesi
01.2009
Skills
Customer service
Certification
Etkileyici ve Düzgün Türkçe Konuşma
Accomplishments
- Managed aprox.3 opportunities per month.
- Resolved product issue through consumer testing.
- Successfully launched SAP & CRM
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Grew territory from $300K to $2,5M
Affiliations
- Lions Club
Software
Interests
Vinyl
Motoryachts
Timeline
Parts & Service Sales Representative, Marine
Borusan Makina ve Güç Sistemleri / Caterpillar
01.2017 - Current
Spare Parts Sales Support Exprert /Project Engineer
Borusan Caterpillar Türkiye
12.2013 - 12.2016
Project Engineer
Pioneer Seed
06.2012 - 08.2012
QA/QC Engineer
Tüprag Gold CO
11.2010 - 01.2012
Planning Engineer
TÜPRAG (Eldorado Gold Comp.)
10.2010 - 01.2012
MBA - Satış, Dağıtım ve Pazarlama Operasyonları, Genel
Sabancı University
04.2001 -
Lisans Derecesi - Malzeme Mühendisliği
Afyon KocatepeNiversitesi
Bachelor of Science (BS) - Materials Engineering
Afyon KocatepeNiversitesi