Aysu Ermez Gunaydın
İstanbul(Avr.)
Summary
I began my career in 2011 and took my first step in the sectoral selection and specialisation in a branch of Onur Air, a privet Airline Company, in 2014. Since 2014, I have been working as a cost controller in various airline and airline representative companies.
I have developed my skills to the fullest and made valuable contributions to the companies I have worked for. I am ambitious, focused, and quick to learn in business. I take ownership of my responsibilities and am proud to present my work in a quality manner.
I am confident that I will continue to develop further in my career.
Overview
10
10
years of professional experience
Work History
Cost Control Specialist
Universal Aviation
03.2023 - Current
- Responsible for creating and invoicing the operational costs of flights.
- Follow the bank account and follow up on accounts payable and accounts receivable.
- Manage customer accounts and prepare invoices.
- Report on the company's financial performance.
- Prepare invoices by applying the tariff determined and published by the Airport Authority.
- Oversee the work required by the daily workflow specific to the company.
Cost Control Specialist
Maple Group Aviation
03.2021 - 10.2022
- Transmit the invoice from the ground handling services contracted by the representative company and all costs and expenses made on behalf of the airline to the airline. I will also ensure all cost-balance transactions.
- Creating and invoicing the operational costs of flights
- Invoice preparation
- Reporting
- Preparing invoices by applying formulations according to the tariff determined and published by the airport authority
- Follow-up of the work required by the daily workflow specific to the company
- Cash and bank follow-up
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
Airline Ticketing Specialist
Arma Concierge
06.2018 - 02.2020
- Troy, Galileo Ticketing programmes mastered
- Assisted customers with special requests or accommodations, ensuring a positive experience for all patrons.
- Resolved customer disputes calmly and professionally, maintaining strong relationships with clients while upholding company standards.
- Analyzed sales trends to make informed recommendations on event pricing structures and seating availability.
Cost Control Specialist
Onur Air
01.2016 - 06.2018
- Processing incoming flight envelopes of daily flights into the system
- Recording and displaying flight documents in the system (Log page, Load Sheet, Trim sheet, fuel receipts and all other flight documents)
- Played a role in the processing and invoice generation given
- Created and managed operational databases to store and track data and maintain accurate information.
- Made sure that products were produced on time and are of good quality.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Performed general equipment maintenance and repair to minimize downtime.
Airline Service Agent
Onur Air
08.2014 - 12.2016
- Provide support to agencies on the ticketing system.
- I generate monthly reports on a station-by-station basis.
- I oversee system development and improvement.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Assisted in the creation of compelling proposals that helped secure lucrative contracts for the agency.
Education
ÖnLisans - Civil Aviation Transport Management
İstanbul Universitesi
08.2020
Skills
- Reporting skills
- Data Analysis
- Workflow Optimization
- Reporting abilities
- Process updates
- Data Modeling
- Cost-reduction strategies
- Positive Attitude
- Strong Work Ethic
- Teamwork and Collaboration
- Teamwork and Coordination
- Good Communication
- Problem-Solving
- Worksite safety
- Critical Thinking
- Active Listening
Personal Information
- Date of Birth: 12/19/92
- Gender: Kadın
- Nationality: Türkiye Cumhuriyeti
Resumeupdatedate
10/15/24
Timeline
Cost Control Specialist
Universal Aviation
03.2023 - Current
Cost Control Specialist
Maple Group Aviation
03.2021 - 10.2022
Airline Ticketing Specialist
Arma Concierge
06.2018 - 02.2020
Cost Control Specialist
Onur Air
01.2016 - 06.2018
Airline Service Agent
Onur Air
08.2014 - 12.2016
ÖnLisans - Civil Aviation Transport Management
İstanbul Universitesi