Aysel Kaplan

Store Manager

• Oversee all store operations within a luxury 5-star hotel, ensuring an exclusive shopping experience for high-end clientele.
• Lead and mentor a team of sales associates to maximize sales performance and maintain exceptional customer service standards.
• Develop and implement sales strategies to drive revenue growth and exceed monthly targets.
• Build and maintain strong relationships with VIP guests and hotel concierge to enhance customer loyalty and brand awareness.
• Manage inventory, visual merchandising, and store presentation in alignment with Vakko’s luxury brand identity.
• Analyze sales reports and key performance indicators (KPIs) to optimize operational efficiency and profitability.
• Ensure compliance with company policies and luxury retail standards, delivering a seamless and premium customer experience.

Location Manager

• Managed daily operations of a premium coworking, meeting, and event space, ensuring seamless service for corporate clients and entrepreneurs.
• Led a team of administrative and hospitality staff to maintain high service standards and enhance customer satisfaction.
• Developed and implemented sales and marketing strategies, increasing occupancy rates and event bookings.
• Built and maintained strong relationships with corporate clients, startups, and business partners to drive community engagement.
• Oversaw facility management, vendor coordination, and operational budgets to ensure cost efficiency.
• Analyzed business performance metrics and customer feedback to optimize services and improve retention.
• Ensured compliance with company policies and industry regulations, maintaining a premium workspace experience.

• Coordinate and control the service and quality level of any outsourced support services (security, cleaning, etc...)
• Manage all office management and administration activities such as cleaning, kitchen, security, reception, shuttle services, etc.
• Coordinate and executive the annual service charge budget and provide reporting
• Build up and maintain good relationships with tenants and solving their problems
• Organizing and managing schedules and calendars for staff, managers and technicians
• Organizing product purchasing and budget negotiation processes
• To responsible for the rental of billboards, stands and warehouses in the shopping mall

• To analyze and review management indicators and cost in order to improve them
• To reach and exceed sales target
• To be famailiar with the collection, control and manage the stock, collaborate in the implementation of visual merchandising standarts
• To lead and motivate the team, ensuring the development of staff potential
• To plan and organize distribute tasks, optimasing resources and minimising costs
• To responsible for recruit and training of the new employees
• To ensure an excellent level of customer service is in the store

• Joined LC Waikiki, as a Management Trainee after graduating from university in 2007.
• Promoted to Assistant Manager, gaining experience in retail management, team leadership, and operational processes.