Summary
Overview
Work History
Education
Skills
Interests
Additional Information
Timeline
Generic
Ayşegül Kaya

Ayşegül Kaya

Marketing Specialist
Istanbul

Summary

Dynamic sales and marketing specialist with a proven track record at companies, excelling in customer support and business solutions. Skilled in analyzing service reports to enhance customer satisfaction and proficient in MS Office. Known for excellent communication and a self-motivated approach, driving results through collaboration and strategic insights.

Overview

13
13
years of professional experience
2
2
Languages

Work History

Therapium Naturalis

Sales Executive
05.2023 - 12.2023
  • Provided fast and friendly customer support to 50+ leads in all forms ( email, phone and in person) daily.
  • Quickly assessed customer needs and proactively provided business solutions to those needs.


  • Marketed special offers and sales to customers over the phone.
  • Identified potential cross-sell opportunities and referred interested customers to relevant sales teams weekly.
  • Coordinated special customer service projects along with sales and production teams.
  • Analyzed and reviewed customer service reports to identify potential areas of improvement in Spa & Wellness sectors and introduced new customer service training which led to rise in customer satisfaction montly.

Canlıoğlu Textile

Customer Representative
09.2019 - 01.2020
  • Preparing sector trend analysis of the season montly. Creating capsule brand collection under production teams.
  • Planning for procurement and budgeting phase.
  • Maintained transparent lines of communication for customers about status of orders,
    order errors, and post order issues.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Artkim Group

International Marketing Specialist
09.2013 - 11.2016
  • Coordinating the organization of International Exhibitions timelines in chemical industry.
  • Planning marketing operations and
    advertising in digital media channels.
  • Collaborating with Industry Assosiations to built new service projects along with sales
    and marketing teams.
  • Reporting sector analysis and expert insight through management units.
  • Drove business through providing excellent customer service and product and service knowledge as well as superior customer relationship building skills.

Sabancı Holding OlmukSA & International Paper Co.

Export Representatives
09.2012 - 07.2013
  • Managing export loading operation.
  • Preparing customs and shipping documents for highway,seaway and air transportations.
  • Reporting business development units of corrugated cardboard and paper industry
    in an American company.
  • Provided superior customer service while handling inbound order placement calls and product inquiries.
  • Managed time efficiently in order to complete all tasks within deadlines.

Eczacıbaşı Holding

Summer Internship
06.2011 - 08.2011
  • I took a role in Marketing and Production Department seperately. Duties related to tracking and storing products in the production department.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Associate of Arts - Portfolio Design And Pattern Techniques

Vakko ESMOD / Paris Fashion Academy
Istanbul, Turkey
04.2001 -

Master of Arts - Marketing Communications

Istanbul Bilgi University
Istanbul, Turkey
04.2001 -

Bachelor of Administration - International Trade & Business

Yeditepe University
Istanbul, Turkey
04.2001 -

Skills

  • Self-motivated, with a strong sense of personal responsibility
  • Excellent communication skills, both verbal and written
  • Proven ability to learn quickly and adapt to new situations
  • Skilled at working independently and collaboratively in a team environment
  • Knowledge of emergency procedures and safety protocols
  • Proficient in MS Office Suite and basic computer troubleshooting

Interests

Aromatherapy and mindfulness practice

Sea Sports

Additional Information

Provincial Championship, Painting Contest of Istanbul

Timeline

Therapium Naturalis

Sales Executive
05.2023 - 12.2023

Canlıoğlu Textile

Customer Representative
09.2019 - 01.2020

Artkim Group

International Marketing Specialist
09.2013 - 11.2016

Sabancı Holding OlmukSA & International Paper Co.

Export Representatives
09.2012 - 07.2013

Eczacıbaşı Holding

Summer Internship
06.2011 - 08.2011

Associate of Arts - Portfolio Design And Pattern Techniques

Vakko ESMOD / Paris Fashion Academy
04.2001 -

Master of Arts - Marketing Communications

Istanbul Bilgi University
04.2001 -

Bachelor of Administration - International Trade & Business

Yeditepe University
04.2001 -
Ayşegül KayaMarketing Specialist