Aromatherapy and mindfulness practice
Ayşegül Kaya
Marketing Specialist
Istanbul
Summary
Dynamic sales and marketing specialist with a proven track record at companies, excelling in customer support and business solutions. Skilled in analyzing service reports to enhance customer satisfaction and proficient in MS Office. Known for excellent communication and a self-motivated approach, driving results through collaboration and strategic insights.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Therapium Naturalis
Sales Executive
05.2023 - 12.2023
- Provided fast and friendly customer support to 50+ leads in all forms ( email, phone and in person) daily.
- Quickly assessed customer needs and proactively provided business solutions to those needs.
- Marketed special offers and sales to customers over the phone.
- Identified potential cross-sell opportunities and referred interested customers to relevant sales teams weekly.
- Coordinated special customer service projects along with sales and production teams.
- Analyzed and reviewed customer service reports to identify potential areas of improvement in Spa & Wellness sectors and introduced new customer service training which led to rise in customer satisfaction montly.
Canlıoğlu Textile
Customer Representative
09.2019 - 01.2020
- Preparing sector trend analysis of the season montly. Creating capsule brand collection under production teams.
- Planning for procurement and budgeting phase.
- Maintained transparent lines of communication for customers about status of orders,
order errors, and post order issues. - Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Artkim Group
International Marketing Specialist
09.2013 - 11.2016
- Coordinating the organization of International Exhibitions timelines in chemical industry.
- Planning marketing operations and
advertising in digital media channels. - Collaborating with Industry Assosiations to built new service projects along with sales
and marketing teams. - Reporting sector analysis and expert insight through management units.
- Drove business through providing excellent customer service and product and service knowledge as well as superior customer relationship building skills.
Sabancı Holding OlmukSA & International Paper Co.
Export Representatives
09.2012 - 07.2013
- Managing export loading operation.
- Preparing customs and shipping documents for highway,seaway and air transportations.
- Reporting business development units of corrugated cardboard and paper industry
in an American company. - Provided superior customer service while handling inbound order placement calls and product inquiries.
- Managed time efficiently in order to complete all tasks within deadlines.
Eczacıbaşı Holding
Summer Internship
06.2011 - 08.2011
- I took a role in Marketing and Production Department seperately. Duties related to tracking and storing products in the production department.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate of Arts - Portfolio Design And Pattern Techniques
Vakko ESMOD / Paris Fashion Academy
Istanbul, Turkey 04.2001 -
Master of Arts - Marketing Communications
Istanbul Bilgi University
Istanbul, Turkey 04.2001 -
Bachelor of Administration - International Trade & Business
Yeditepe University
Istanbul, Turkey 04.2001 -
Skills
- Self-motivated, with a strong sense of personal responsibility
- Excellent communication skills, both verbal and written
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in a team environment
- Knowledge of emergency procedures and safety protocols
- Proficient in MS Office Suite and basic computer troubleshooting
Interests
Sea Sports
Additional Information
Provincial Championship, Painting Contest of Istanbul
Timeline
Therapium Naturalis
Sales Executive
05.2023 - 12.2023
Canlıoğlu Textile
Customer Representative
09.2019 - 01.2020
Artkim Group
International Marketing Specialist
09.2013 - 11.2016
Sabancı Holding OlmukSA & International Paper Co.
Export Representatives
09.2012 - 07.2013
Eczacıbaşı Holding
Summer Internship
06.2011 - 08.2011
Associate of Arts - Portfolio Design And Pattern Techniques
Vakko ESMOD / Paris Fashion Academy
04.2001 -
Master of Arts - Marketing Communications
Istanbul Bilgi University
04.2001 -
Bachelor of Administration - International Trade & Business
Yeditepe University
04.2001 -