Aynur Yildiz Urganci
Software Project Manager
Istanbul
Summary
Dynamic Software and Project Manager with a proven track record in leading B2B and e-commerce initiatives. Expertise in API testing and agile methodologies facilitates the translation of complex requirements into actionable plans that drive project success. A strategic approach, combined with strong client relations, consistently results in successful integrations and enhanced user experiences across diverse platforms. Committed to delivering MVPs that meet business objectives and exceed stakeholder expectations.
Overview
5
5
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Software Project Manager
WebServicesPros
03.2024 - Current
- Directed multiple e-commerce platform migrations and new store builds, ensuring seamless integration of product data, custom themes, and third-party systems (finance, tax, shipping, CRM).
- Coordinated Agile sprints across cross-functional teams, leading sprint planning, backlog refinement, and daily stand-ups to deliver on time and within scope.
- Defined and documented user stories, acceptance criteria, and QA processes, ensuring alignment between business requirements and technical delivery.
- Facilitated UAT cycles, managing test plans, pass/fail trackers, and bug triage to guarantee smooth go-live readiness.
- Built and maintained detailed project documentation (process flow diagrams, pricing logic rules, task templates, meeting recaps) to support team alignment and stakeholder transparency.
- Oversaw complex system integrations (ERP, order management, accounting, tax automation, shipping), ensuring accurate data flow and operational efficiency.
- Acted as a bridge between business stakeholders and developers, translating functional requirements into actionable technical tasks.
Client Experience Coordinator
Blueground
04.2022 - 12.2022
- Handled an average of 40+ complex guest inquiries per day, achieving a 95% satisfaction rating through personalized client support.
- Collaborated with 5+ cross-functional teams across the EMEA region to resolve escalations, reducing recurring support issues by 20%.
- Maintained and nurtured long-term relationships with 15+ key stakeholders, strengthening service excellence and improving operational efficiency.
- Scheduled and optimized workflows for 30+ field operations associates daily, balancing task type, location, urgency, and business priorities to increase efficiency by 25%.
- Monitored daily workflows and performance metrics, proactively addressing potential backlogs and reducing resolution delays by 30%.
- Delivered responsive customer support via phone and email, resolving 90% of issues within SLA and consistently maintaining high client satisfaction scores.
Ecommerce Operations Specialist
RND & ADIDAS
12.2020 - 04.2022
- Led cross-functional e-commerce initiatives across Egypt market, aligning logistics, customer support, and digital teams under unified operational strategies.
- Coordinated with 3PL partners and internal stakeholders to streamline warehouse operations, shipping accuracy, and returns management.
- Oversaw inbound/outbound logistics flows and managed ERP-integrated processes to ensure data integrity and SLA compliance.
- Defined and monitored operational KPIs (fulfillment rate, return cycle time, cost per shipment) and drove continuous improvement projects based on insights.
- Collaborated with UX/UI teams to optimize customer journey touchpoints, especially across support flows and checkout experiences.
- Partnered with the business development and payments team to design and implement localized payment process enhancements.
- Acted as project lead for fulfillment optimization efforts, balancing cost control with customer satisfaction across multiple touchpoints.
- Documented processes, trained internal teams, and ensured stakeholder alignment across operational changes and service design initiatives.
Education
Erasmus Degree - International Relations
University of Deusto
Spain12-2017
Bachelors Degree - International Relations
Yeditepe University
Istanbul01.2019
Skills
Agile
Sprint Planning
ERP Integrations
Workflow Optimization
API Flows
Webhooks
Certification
Foundations of Project Management - Google
Timeline
Software Project Manager
WebServicesPros
03.2024 - Current
Client Experience Coordinator
Blueground
04.2022 - 12.2022
Ecommerce Operations Specialist
RND & ADIDAS
12.2020 - 04.2022
Erasmus Degree - International Relations
University of Deusto
Bachelors Degree - International Relations
Yeditepe University