Aylin Sancak
Managing Director
Bakırköy
Summary
As a dynamic and results-oriented hotel manager, I prioritize guest-centric approaches while maintaining efficient operational processes to ensure seamless daily functions. I have specialized in excellence and team management by combining my extensive experience in the hospitality sector with valuable insights from related fields such as customer service, sales, and business strategy. Skilled in leading diverse teams, I foster a collaborative environment that drives motivation, accountability, and continuous improvement. I excel at identifying opportunities to expand service boundaries, implement innovative solutions, and enhance overall guest satisfaction. With a strong focus on quality standards, revenue growth, and cost control, I consistently deliver measurable improvements in hotel performance and reputation. Adept at building strong relationships with guests, partners, and stakeholders, I am committed to elevating the hospitality experience through strategic vision and operational excellence.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Managing Director
Sapko Airport Hotel
08.2023 - Current
- As the Managing Director, I was responsible for overseeing all operational and strategic functions of the hotel. I ensured coordination across departments and led initiatives to enhance guest satisfaction. I managed the efficient performance of key departments including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, and Finance. I prepared annual budgets and business plans, achieving cost control and profitability targets. By building strong relationships with corporate clients, travel agencies, and local partners, I contributed to the hotel's increased market share. I led recruitment, training, and performance management processes to maintain high service standards. I ensured full compliance with legal regulations, hygiene, and safety standards. I regularly reported to senior management or ownership on financial results and strategic developments.
QA Tester (Part-Time)
Stay and Smile
10.2022 - 06.2023
- As a QA Tester, I was responsible for planning, designing, and executing manual and automated test cases to ensure the quality and functionality of software applications. I collaborated closely with developers, product managers, and other stakeholders to understand requirements and identify potential issues early in the development cycle. I conducted functional, regression, usability, and performance testing across various platforms and devices. I documented detailed bug reports, tracked issues using tools like JIRA, and worked with developers to resolve defects efficiently. I also contributed to improving testing processes, maintained test documentation, and supported continuous integration and delivery pipelines to ensure high product reliability and user satisfaction.
Marketing Associate
GrandBazaar Co.
01.2021 - 01.2022
- As a Marketing Associate, I was responsible for supporting the development and execution of marketing strategies to increase brand awareness and drive customer engagement. I collaborated with cross-functional teams to create and distribute content across social media, email campaigns, and digital advertising platforms. I conducted market research to identify trends, target audiences, and competitor insights, using data to inform campaign decisions. I assisted in managing marketing calendars, coordinating events and promotions, and ensuring timely delivery of marketing materials. This role strengthened my skills in communication, content creation, and data-driven marketing.
Assistant General Manager
Sapko Airport Hotel
09.2017 - 01.2019
- As the Assistant General Manager of the hotel, I was responsible for supporting the General Manager in overseeing all daily operations to ensure exceptional guest experiences and smooth departmental coordination. I supervised front office, housekeeping, food & beverage, and maintenance teams, ensuring high service standards and operational efficiency. I assisted in staff scheduling, training, and performance evaluations to maintain a motivated and service-focused team. I handled guest concerns promptly, worked to improve satisfaction scores, and implemented service enhancements based on feedback. I also contributed to budgeting, inventory control, and cost management efforts. My role required strong leadership, attention to detail, and a commitment to maintaining the hotel’s reputation for excellence.
Marketing Associate (Internship)
Hayat Holding
03.2014 - 06.2014
- As a Marketing Associate Intern, I supported the marketing team in the development and execution of digital and traditional marketing campaigns. I assisted in content creation for social media, email newsletters, and promotional materials, helping to maintain brand consistency across platforms. I conducted market research, analyzed consumer behavior, and compiled reports on campaign performance and competitor trends. I contributed to the planning and coordination of events and promotions, as well as managing updates on the company’s website and social channels.
Accounting Associate (Internship)
Şişecam
03.2013 - 06.2013
- As an Accounting Associate Intern, I provided support to the finance and accounting team in managing daily financial operations. My responsibilities included assisting with data entry, processing invoices, reconciling accounts, and preparing financial reports. I helped maintain accurate records of transactions, supported month-end closing activities, and ensured compliance with company policies and accounting standards. I also worked with accounting software such as SAP. Throughout the internship, I developed a strong understanding of financial reporting, attention to detail, and the importance of accuracy and confidentiality in handling financial data.
Education
International Trade and Management
Yeditepe University
10.2010 - 07.2015
Business and Management
Management Center Innsbruck
02.2014 - 07.2014
MBA - Business Administration
Stanton University
Los Angeles, CA 10.2019 - 07.2022
Skills
- Microsoft Office Experienced
- Marketing Strategy Experienced
- Creativity Experienced
- JIRA Experienced
- Agile Experienced
- Team Leader Expert
- Accounting
- Hospitality
- Guest relations
- Multitasking
- Time management
Courses
- Jan 2022 - Jun 2022 Software Development Engineer in Test, Cydeo
- Jan 2019 - Intensive English Program, Santa Monica College
- Jan 2012 - Jan 2012 Customer Relations Management, WICASA GROUP
References
References available upon request
Timeline
Managing Director
Sapko Airport Hotel
08.2023 - Current
QA Tester (Part-Time)
Stay and Smile
10.2022 - 06.2023
Marketing Associate
GrandBazaar Co.
01.2021 - 01.2022
MBA - Business Administration
Stanton University
10.2019 - 07.2022
Assistant General Manager
Sapko Airport Hotel
09.2017 - 01.2019
Marketing Associate (Internship)
Hayat Holding
03.2014 - 06.2014
Business and Management
Management Center Innsbruck
02.2014 - 07.2014
Accounting Associate (Internship)
Şişecam
03.2013 - 06.2013
International Trade and Management
Yeditepe University
10.2010 - 07.2015