Ayhan Seval
Customer Service Representative
Samsun
Summary
Dynamic Customer Service Representative with proven expertise at Konecta, excelling in complaint resolution and technical support. Adept at utilizing CRM software to enhance customer relations and drive satisfaction. Recognized for exceptional problem-solving and active listening skills, contributing to a positive team environment and efficient call management.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Konecta
08.2018 - Current
Opet Customer Service - Taking inbound calls to inform customers about the company's services and products, handle complaints, and resolve technical issues. Handling back office works.
Customer Service Representative
Konecta
03.2017 - 08.2018
Vodafone Customer Service - Taking inbound calls to inform customers about the company's services and products, handle complaints, and resolve technical issues.
Education
High School Diploma -
Mithat Paşa Anadolu Lisesi
Samsun 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Complaint resolution
Call center experience
Time management
Customer relations
Team collaboration
Microsoft Excel
Computer proficiency
CRM software proficiency
Customer relationship management (CRM)
Technical support
Timeline
Customer Service Representative
Konecta
08.2018 - Current
Customer Service Representative
Konecta
03.2017 - 08.2018
High School Diploma -
Mithat Paşa Anadolu Lisesi
04.2001 -