AYÇA KAHRAMAN
Istanbul,Turkey
Summary
Talented sales professional with proven experience exceeding targets in customer-focused roles. Developed new business through tactical prospecting, lead generation, and pitching. Adept at persuasive negotiation to build and retain profitable account bases.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Product Sales Specialist
ASSTRA ASSOCIATED AG
Istanbul
03.2023 - Current
- Finding potential customers and processing every detail of the customers into the system
- Calling these customers with the cold selling method
- To understand sea, air and land logistics and to collaborating the customer by working in coordination with the operation team
- Visiting fairs and collaborating with potential customers
- Regular potential customer visit
- Using CRM system for entered all customers' details which is important
- Informing the customer until the loads delivered in the process after the sale
- Prepared weekly and monthly report about results.
- Built rapport with customers and made suggestions to upsell products and achieve sales goals.
- Maximised product range potential through tailored client account packages.
Sales Representative
TRIMCO GROUP
Istanbul
03.2022 - 03.2023
- Regular customer visits
- Establish regular and close relationships with customers - Understanding customers' problems and finding solutions quickly
- Opening the orders of the customers and following the process from the beginning to the end.
Customer Services Representative
PTS Worldwide Express
İstanbul, Turkey
07.2020 - 09.2021
- To understand the customer problem and to find solutions quickly
- To be able to determine the business priority and adjust the time period
- To anticipate customer reaction and calm the customer
- Always approach the customer in a patient and understanding manner.
- Liaised with team to develop strategies in improving customer service.
Customer Services/Intern
Metro Grossmarket
Istanbul
09.2014 - 09.2015
- To determine the demands of the customers, to act in accordance with the demands of the customers
- Creating and evaluating customer surveys.
Education
Bachelor of Arts - International Relations
BEYKENT UNIVERSITY
Istanbul/Turkey 09.2015 - 05.2020
Bachelor of Arts - Economy
Anadolu University
Eskisehir/Turkey 09.2023 -
Skills
- Computer Skills
- Microsoft Office (Word, Excel and Powerpoint)
- Outstanding communication
- Customer service
- Relationship building
- Friendly nature
- Organizational skills
- Travel coordination
- Mail handling
Languages
English
Upper intermediate
Turkish
Native
German
Beginner
Timeline
Bachelor of Arts - Economy
Anadolu University
09.2023 -
Product Sales Specialist
ASSTRA ASSOCIATED AG
03.2023 - Current
Sales Representative
TRIMCO GROUP
03.2022 - 03.2023
Customer Services Representative
PTS Worldwide Express
07.2020 - 09.2021
Bachelor of Arts - International Relations
BEYKENT UNIVERSITY
09.2015 - 05.2020
Customer Services/Intern
Metro Grossmarket
09.2014 - 09.2015