Ayan Yusifzada
Istanbul,34
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Customer Service Representative
Digilab Agency
06.2023 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Mathematics and Conversation Teacher
STAR Colleges
09.2020 - 07.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Bachelor of Economics - Economics
Yildiz Technical Univeristy
Istanbul06-2026
Skills
Customer service
Timeline
Customer Service Representative
Digilab Agency
06.2023 - 09.2023
Mathematics and Conversation Teacher
STAR Colleges
09.2020 - 07.2021
Bachelor of Economics - Economics
Yildiz Technical Univeristy