Cinema, music, puzzle
Ayça SAVAŞ
Merchandiser Assistant
İstanbul
Overview
17
17
years of professional experience
3
3
Languages
Work History
Merchandising Assistant
Barco Tekstil
11.2021 - Current
- Supported visual merchandising team with window displays and in-store signage, capturing customer attention and interest.
- Increased sales by creating visually appealing merchandise displays and product arrangements.
- Organized backroom storage areas for better access to inventory during restocking processes.
- Maintained a clean and organized sales floor, contributing to an inviting store atmosphere that encouraged customers to browse and make purchases.
- Participated in seasonal changeovers, updating merchandise selection based on current trends and consumer preferences.
- Collaborated with buying team to maintain appropriate merchandise assortment, meeting seasonal trends and demands.
- Enhanced customer satisfaction by providing knowledgeable assistance and recommendations on products.
Restaurant Owner
Susak Shop
01.2018 - 09.2021
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
Concierge
Kempinski
06.2016 - 07.2017
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Created welcoming and comfortable environment for guests.
- Responded to guest inquiries to maximize guest satisfaction.
Sales Representative
Sunglass Hut
01.2014 - 05.2016
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Chief of Staff
Charly Temel
10.2012 - 09.2013
Customer Representative (part Time)
Esler Dizayn
12.2006 - 10.2009
Education
Bachelor of Arts - Baking And Pastry Arts
Johnson & Wales University
Providence 04.2001 -
High School Diploma -
Saint Michel High School
Istanbul, Turkey 04.2001 -
Skills
Microsoft Office
Merchandise planning
Pricing and Signage Updates
Customer Relationship Management
Pricing controls
Customer Assistance
Team Cooperation
Friendly and Helpful
Interests
Timeline
Merchandising Assistant
Barco Tekstil
11.2021 - Current
Restaurant Owner
Susak Shop
01.2018 - 09.2021
Concierge
Kempinski
06.2016 - 07.2017
Sales Representative
Sunglass Hut
01.2014 - 05.2016
Chief of Staff
Charly Temel
10.2012 - 09.2013
Customer Representative (part Time)
Esler Dizayn
12.2006 - 10.2009
Bachelor of Arts - Baking And Pastry Arts
Johnson & Wales University
04.2001 -
High School Diploma -
Saint Michel High School
04.2001 -