Awufi Issa
English Language Instructor
Izmir,35
Summary
Passionate lifelong learner with a proven track record of achieving tangible results through cross-team collaboration. Proactive and enthusiastic about collaborating with others to successfully achieve shared goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
English Language Instructor
Biz English
09.2023 - Current
- Boosted employee language proficiency by designing engaging and interactive lesson plans tailored to individual needs.
- Designed immersive learning experiences, simulating real-life business scenarios for practical application of language skills.
- Contributed to the development of company-wide best practices and curriculum standards by actively participating in ongoing instructor training initiatives.
Human Resources Specialist
Ceyber Education Technologies & Call Centre
07.2022 - 08.2023
- Worked on recruitment strategy overhaul, refocusing strategy on high-value talent acquisition.
- Identified and coached talented staff through succession and career planning pathways.
- Screened, interviewed and hired candidates to facilitate smooth recruitment procedures.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Analyzed job roles and responsibilities to ensure alignment with organizational goals and employee capabilities.
Customer Sales Representative ( Remote)
Bold Auto Transport
07.2021 - 07.2022
- Liaised with potential customers to determine needs and provide recommendations.
- Generated sales by prospecting leads, cold calling and closing deals.
- Assisted in fulfillment of customer orders placed in person, via email, online and by telephone.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Assisted call-in customers with questions and orders.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Verified delivery schedules and processes.
- Contacted potential customers to capitalize on sales opportunities.
Freelance Translator
ERT Plus Medical
07.2020 - 01.2022
- Operated simultaneous interpretation equipment appropriately for reliable results. ( English - Turkish)
- Maintained focus under pressure to deliver accurate translation services.
- Adapted existing translations to meet style guidelines.
- Proofread documents to remedy terminology and vocabulary errors.
- Translated documents from English to Turkish
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
Tour guide / Translator
Gokay Suva Tourism
01.2018 - 11.2021
- Provided and taught tourists to use tour audiovisual equipment to engage audience and reinforce key points.
- Distributed educational materials to use for resources and reference, delivering factual and important data.
- Directed bilingual tours in different languages( English -Turkish) to cater to diverse cultures and provide wider array of tours.
- Explored landmarks and heritage sites to learn about history and examine architecture. ( Cappadocia)
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
Education
Bachelor of Arts - Media And Communication
04.2001 - 2022
Master of Arts in International Relations
İzmir Katip Çelebi University February 2025
Skills
Human resources management
Public relations strategy formulation
Team leadership
Effective communication
B2B and B2C sales
Real-time translation
Accomplishments
- International Social Entrepreneurship Workshop attendance certificate( Awarded by İzmir Metropolitan Municipality)
- International students education certificate( For workshops organized in Türkiye)
- Turkish language certificate ( C1)
- Featured on TRT news channel as well as TRT Radio channel
- Wrote an article on ' Musical instruments from around the world' in the book published by The Federation of International Students in Türkiye.( UDEF)
- Took part in the university's advertisement banners ( Available on request)
- Took part as an actor in 2 short films as a school project ( videos/ links are available on request )
- Wrote an article about history of Southern African politics in the student newspaper ' The Voice Of The World ' ( Dünyanin Sesi)
- Participated in social media brand advertisements by working with different entrepreneurs ( Videos, images and links are available on request)
Timeline
English Language Instructor - Biz English
09.2023 - Current
Human Resources Specialist - Ceyber Education Technologies & Call Centre
07.2022 - 08.2023
Customer Sales Representative ( Remote) - Bold Auto Transport
07.2021 - 07.2022
Freelance Translator - ERT Plus Medical
07.2020 - 01.2022
Tour guide / Translator - Gokay Suva Tourism
01.2018 - 11.2021
İzmir Katip Çelebi University - Bachelor of Arts, Media And Communication
04.2001 - 2022
Languages
- English - Native
- Shona-Native
- Turkish-C1
- Arabic-A2
Music
Singer and songwriter
Languages
- English - Native
- Shona-Native
- Turkish-C1
- Arabic-A2