Summary
Skills
Work History
Certification
Education
Languages
Generic

Awais Faisal

Sales/Business Development Representative
Ankara

Summary

Goal-oriented Sales Development Representative committed to creating trusting relationships with clients to generate leads and drive sales. Creative and flexible professional with 4 years of experience utilizing consultative sales methods to develop new business. Proficient in SalesForce and HubSpot. Polished in creating new sales and outreach opportunities and deflecting objections.

Skills

  • Sales Fundamentals and Relationship Building
  • Lead Generation and Qualification
  • Presentation and Product demonstration
  • Business Development
  • Account Management
  • Negotiation and Persuasion
  • Inside SaaS Sales
  • Prospecting and Cold Calling
  • Customer Service
  • Data Driven Research
  • Email Marketing
  • CRM (Salesforce, HubSpot)

Work History

Account Executive

247PRO
11.2022 - Current
  • Communicating with clients to understand their needs and explain product value.
  • Building relationships with clients based on trust and respect.
  • Collaborating with internal departments to facilitate client need fulfillment.
  • Collecting and analyzing data to learn more about consumer behavior.
  • Maintaining updated knowledge of company products and services.
  • Resolving complaints and preventing additional issues by improving processes.
  • Managing accounts for long-term success.
  • Establishing a good rapport with clients.
  • Developing new sales opportunities.

Customer Relations Manager

One Behavioral
06.2022 - 10.2022
  • Built customer relationships by responding to inquiries, identifying and assessing customers' needs, resolving problems, and following up with potential and existing customers.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Used eClinicalWorks to schedule and maintain providers' schedules.
  • Facilitated communication between patients and various departments and staff.
  • Maintained patient records and database in EMR/EHR software to facilitate information storage and retrieval.
  • Managed customer relations on ongoing basis to maximize customer retention.

Sales Development Representative

Motive
09.2021 - 06.2022
  • High volume cold calling, prospecting new business, and making outbound calls.
  • Responded to inbound leads from company's marketing, Customer Success and Support teams.
  • Tested different tactics to optimize company's sales process.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Brought feedback from customers and prospects to the product and engineering team via appropriate channels.
  • Utilized SalesForce to manage sensitive client information and update existing and new client profiles.
  • Built and managed accurate sales pipeline to maintain high volume of activity.

Customer Relations Specialist

Texas Behavioral Health
02.2020 - 08.2021
  • Assisted patients in filling out check-in and payment paperwork.
  • Used eClinicalWorks to schedule and maintain appointments.
  • Took inbound calls and made outbound calls in order to address patients' concerns.
  • Facilitated communication between patients and various departments and staff.
  • Organized patient records and database in EMR/EHR software to facilitate information storage and retrieval.

Account Executive

APT Solutions
12.2019 - 02.2020
  • Prospected new clientele through networking, cold calling, canvassing and referrals.
  • Made both proactive and reactive calls.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Completed demos about current product and upsell new products.
  • Provided guidelines of initiatives to encourage customer retention.

Sales Executive

IBEX Global
12.2018 - 11.2019
  • Managed inbound and outbound calls, and guided the customers using the prescribed pathway.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.

Marketing Intern

Shaukat Khanum Memorial Cancer Hospital & Research Centre
06.2018 - 07.2018
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
  • Helped with planning and hosting of marketing events.
  • Collaborated with team members to help expand marketing channels.
  • Contributed to mock-ups, email campaigns and social media content.
  • Shadowed professionals in different situations to increase marketing knowledge.

Certification

  • Email Marketing Certification, HubSpot Academy - 2022
  • The Art of Sales: Mastering the Selling Process Specialization, Northwestern University - 2021

Education

Bachelor of Science - Chemical Engineering

Hacettepe University
Ankara, Turkey

Languages

English, Urdu
Native language
German
Intermediate
B1
Turkish
Upper intermediate
B2

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Awais FaisalSales/Business Development Representative