Atieh Taghiabadi
İzmir,Turkey
Summary
Front Office & Guest Relations Candidate
Hospitality | Customer Service | Multilingual
Dedicated Tourism Management student with experience in customer service and hospitality. Managed guest relations to enhance satisfaction through effective communication. Demonstrated adaptability and problem-solving in varied settings. Focused on conflict resolution and staff coordination to deliver memorable experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
English Teacher
Preschools & Language Institutes
Izmir
01.2022 - Current
- Teaching English to preschool and young learners
- Planned engaging lessons with dynamic discussions and exercises, fostering active participation.
- Developed student confidence through interactive teaching and character-building activities.
- Cultivated positive, professional relationships with students and instructional team members to enhance the learning environment.
Cashier & Accounting Assistant
Ozlem Restaurants
Izmir
01.2020 - 01.2022
- Managed daily payments and financial transactions
- Handled cash, credit card, and voucher payments, ensuring accurate financial records and minimising discrepancies.
- Maintained accurate financial records, ensuring compliance and transparency in transactions.
- Processed payments by cash, cheque, or card to complete transactions.
- Calculated and provided accurate change to customers, enhancing transaction efficiency and customer satisfaction.
- Kept checkout areas well-maintained to enhance customer experience.
- Assisted customers promptly in a bustling restaurant atmosphere.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
Quality Control Manager / Industrial Engineer
Azargun Shomal Industrial Company
06.2018 - 06.2019
- Led quality control department, overseeing team performance and ensuring adherence to industry standards.
- Supervised product quality standards and inspections, ensuring compliance with regulatory requirements.
- Coordinated with production teams to streamline processes and enhance operational efficiency.
Front Office Assistant
Esteghlal Hotel Mr.Darzi
Tehran, Iran
05.2017 - 08.2017
- Managed reception area, welcoming guests with professionalism and directing them to appropriate departments.
- Managed receptionist area, greeting visitors and responding to telephone and in-person inquiries.
- Answered incoming calls and redirected to appropriate departments, improving communication flow.
- Maintained visitor logs, accurately recording details to support security and administrative needs.
- Assisted staff with clerical tasks, contributing to efficient office administration.
- Communicated ideas clearly across multiple channels to assist staff.
Education
Bachelor of Tourism Management -
Dokuz Eylül University
Izmir, Turkey01-2026
Bachelor of Industrial Engineering -
Raja University
Qazvin01-2019
Skills
- OPERA PMS
- Microsoft Office
- Issue resolution
- Customer service
- Guest satisfaction
- Multitasking proficiency
- Team collaboration
- Effective communication
- Guest check-in
- Guest check-out
Certification
- TESOL English Teaching Certificate, 2023-01-01
- International Computer Driving License (ICDL), 2016-01-01
- Project Management Software Certificate, 2016-01-01
Languages
Persian
Proficient
C2
Turkish
Proficient
C2
English
Proficient
C2
French
Elementary
A2
Timeline
English Teacher
Preschools & Language Institutes
01.2022 - Current
Cashier & Accounting Assistant
Ozlem Restaurants
01.2020 - 01.2022
Quality Control Manager / Industrial Engineer
Azargun Shomal Industrial Company
06.2018 - 06.2019
Front Office Assistant
Esteghlal Hotel Mr.Darzi
05.2017 - 08.2017
Bachelor of Tourism Management -
Dokuz Eylül University
Bachelor of Industrial Engineering -
Raja University