Athar Ahmed
Customer Support | Project Management | Educational Consulting
Avcilar,34
Summary
Results-oriented and highly motivated professional with a diverse background in education, administration, marketing, and customer service. Possesses exceptional communication skills and the ability to thrive in fast-paced and demanding environments. Proven track record of delivering exceptional customer service, meeting targets, and effectively managing projects. Adept at multitasking, problem-solving, and working collaboratively in team environments. Committed to continuous learning and professional development.
Overview
5
5
years of professional experience
1
1
Language
Work History
Educational Customer Support
Helptel
Remotely
11.2022 - Current
- Managed over 50 customer calls per day.
- Providing prompt assistance to customers and addressing their inquiries and concerns effectively
- Processing customer orders, payments, and complaints, and ensuring timely submissions
- Collaborating with internal teams, such as production and finance, to address customer needs and provide solutions
- Adhering to company guidelines and protocols to ensure consistent and professional customer service standards.
Education Consultant Coordinator
Umut Group For Educational Services
Istanbul
03.2021 - 10.2022
- Developed productive working relationships with universities and agencies.
- Increased sales by 20%
- Expanded target leads (students and educational consultancies) and converted them into clients
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Developed effective improvement plans in alignment with goals and specifications
- Assisted students in selecting courses to align with interests and abilities, offering advice and support on topic selection, appropriateness and academic value.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
Marketing Intern
ABC EdTech group
Remotely
12.2020 - 03.2021
- Assisted in devising marketing strategy for book sales
- Assist in creating marketing collateral
- Proofread and modified books to meet market needs
- Created standardized reading system for new books
- Conduct research on industry trends, competitors, and target audiences.
- Provide insights on competitor strengths and weaknesses.
Project Assistant Intern
Gaza Sky Geeks
Gaza
11.2019 - 02.2020
- Supported in developing structured outreach plans for program activities and implementing them
- Supported in data collection and verification as needed
- Assisted with planning and coordinating day-to-day and special program activities
- Drafted agendas, recorded minutes and generated documents to facilitate meetings
- Performed wide-ranging administrative, financial and service-related functions
Translator and Content Writer
Hexa CIT
Gaza
08.2019 - 10.2019
- Translated documents, applications and blogs
- Edited and proofread technical documents for accuracy and consistency
- Performed keyword research to optimize content for SEO
- Proved successful working within tight deadlines and a fast-paced environment
Teacher Assistant
British Academy of Languages
Gaza
09.2018 - 11.2018
- Observed and evaluated students' progress, providing suggestions for improvement.
- Supported teacher in preparing individualized learning plans for underperforming students
- Provided additional mentoring based on student evaluations
- Graded assignments and reported individual progress to teacher
Education
Master of Business Administration - Social Sciences
Istanbul Commerce University
Istanbul 01.2020 - 2023.12
Bachelor Degree of English Literature -
Islamic University Of Gaza
Gaza 01.2015 - 2019.12
General Secondary -
Al Oroba Secondary School
Gaza 01.2014 - 2015.12
Skills
Microsoft Office and G Suite
Participations
- World Innovation Summit for Education (Wise2023), Education Above All Foundation, Doha, Qatar, 2023-11-28, 2023-11-29
- World Innovation Summit for Education (Wise2019), Education Above All Foundation, Doha, Qatar, 2019-11-19, 2019-11-21, I was a speaker in Wise 2019 which is the premier biannual education summit that gathers more than 2,000 educators, innovators, thought leaders and policy makers to discuss the challenges and opportunities of education in our times of political, economic and technological disruption.
- Inspire 2019 Conference, UNDP, Gaza, 2019-01-31, 2019-01-31, Panelist in a panel discussion about social entrepreneurship
- Demo Day of Panel Discussions, AlFakhoora dynamic Futures Program, Gaza, 2018-10-03, 2018-10-03, Content writer for Gubran Khalil Gubran Panel Discussion
- Virtual Majles "council" Project with Georgetown University- Qatar, Al-Fakhoora dynamic Futures Program, Gaza, 2016-11-03, 2016-11-03, Participate in a group discussion on different topics with students from Qatar and America.
Volunteer Experience
- Al-Fakhoora dynamic Futures Program, Gaza, 2016-01-01, 2020-12-31, Organize and implement an initiative to define the historical places in Gaza strip. Participate in an initiative targeting the elders in Suad AI Aazamy Association. Participate in an initiative to decorate Al-Fakhoora dynamic Futures' garden. Participate in an initiative to collect books to make a library. Attend community events, meetings, and conferences.
- Microenterprise Department- UNRWA, Gaza, 2018-11-01, 2018-09-30, Office work, computer work. Data entry, and receiving calls.
- Deanship of Student Affairs at IUG, Gaza, 2017-08-01, 2017-08-01, Regulate access to data files and information in computer files. Data entry of training materials and procedures. Schedule and facilitate meetings.
- Wajd UCAS, Gaza, 2017-05-01, 2017-05-01, Organize and implement an environmental initiative.
Timeline
Educational Customer Support
Helptel
11.2022 - Current
Education Consultant Coordinator
Umut Group For Educational Services
03.2021 - 10.2022
Marketing Intern
ABC EdTech group
12.2020 - 03.2021
Master of Business Administration - Social Sciences
Istanbul Commerce University
01.2020 - 2023.12
Project Assistant Intern
Gaza Sky Geeks
11.2019 - 02.2020
Translator and Content Writer
Hexa CIT
08.2019 - 10.2019
Teacher Assistant
British Academy of Languages
09.2018 - 11.2018
Bachelor Degree of English Literature -
Islamic University Of Gaza
01.2015 - 2019.12
General Secondary -
Al Oroba Secondary School
01.2014 - 2015.12