Atakan Hakanoğlu
Industrial Engineer
İSTANBUL
Summary
Results-driven Industrial Engineer with hands-on experience in operations, backend systems, and customer support. Proven ability to manage complex projects across industries, blending analytical thinking, programming, and workflow optimization. Multilingual and adaptable, with a strong foundation in simulation modeling, ERP systems, and strategic planning.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Operation Customer Expert
Teleperformance
02.2025 - Current
- Oversaw daily support operations for a leading social media platform.
- Ensuring efficient resolution of user inquiries, and adherence to performance KPIs.
- Coordinated with internal teams to optimize workflows, maintain quality standards, and support continuous process improvements.
Back-End Developer
Eryaz Software
07.2023 - 03.2024
- Designed databases for B2B and B4B projects, with a focus on ERP integration for eCommerce companies.
- Offered technical support for end-users encountering server-side application issues.
- Managed database systems, overseeing schema design, query optimization, and performance tuning.
- Managed efficient SQL queries and data transport.
Product Marketer
QINGDAO ECOSTAR TIRE CO., LTD
11.2022 - 02.2024
- Developed effective content strategies for various digital platforms, improving brand awareness and online presence.
- Evaluated performance data from A/B testing of digital ads to refine targeting strategies and improve overall campaign effectiveness.
- Optimized customer engagement by creating targeted email marketing campaigns for different segments.
- Implemented SEO best practices for website content, improving search engine rankings and organic traffic growth.
Event Planner
2K Human Resources
02.2023 - 11.2023
- Coordinated schedules and timelines for events.
- Performed face-to-face meetings to finalize contract for services and event details.
- Managed event logistics and operations.
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
Production Planner
AFAQ
08.2022 - 10.2022
- Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
- Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
- Facilitated smooth handovers between shifts by maintaining clear communication channels and thorough documentation practices.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
Education
Bachelor of Science - Industrial Engineering
Gebze Technical University
Gebze, Turkey 04.2001 -
Skills
SQL
Accomplishments
- Simulated Poisson arrival of economy/business passengers using Python.
- Implemented thinning algorithm and revenue optimization based on dynamic rates.
- Modeled Iftar/Suhoor queue systems in Arena.
- Reduced average wait time through process redesign and resource allocation.
- Used GAMS to determine the optimal generation mix for electricity supply.
- Evaluated and selected among natural gas combined cycle, large onshore wind, and hydro pumped storage technologies under uncertain demand conditions.
- Implemented Tabu Search, Simulated Annealing, and Genetic Algorithm for flow shop and job shop problems.
- Compared permutation vs non-permutation schedules and applied Johnson's Algorithm.
- Analyzed four Turkish ERP systems for functionality, integration, and user experience.
- Developed detailed comparison reports using case study data.
Airline Revenue Management Simulation
Restaurant Operation Simulation (Kazan Lokantası)
Power Expansion Optimization
Scheduling and Heuristics
ERP System Analysis Project
References
Prof. Dr. Johannes Bartholomeus Gerardus FRENK
Gebze Technical University
📧 frenk@gtu.edu.tr
Timeline
Operation Customer Expert
Teleperformance
02.2025 - Current
Back-End Developer
Eryaz Software
07.2023 - 03.2024
Event Planner
2K Human Resources
02.2023 - 11.2023
Product Marketer
QINGDAO ECOSTAR TIRE CO., LTD
11.2022 - 02.2024
Production Planner
AFAQ
08.2022 - 10.2022
Bachelor of Science - Industrial Engineering
Gebze Technical University
04.2001 -