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ATACEM AK
BANKER
İstanbul-Avcılar
Summary
I completed my undergraduate degree in economics at Kadir Has University. While pursuing my undergraduate degree, I worked as an intern in the accounting department at Erkul Kozmetik A.Ş for two months. Since July 3, 2023, I have been working at Denizbank as a customer transactions and sales representative. I also completed my master's degree in banking at Marmara University while continuing my work at Denizbank.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Transactions and Sales Representative
Denizbank A.Ş.
07.2023 - Current
- Carrying out customers' current account transactions (deposit, withdrawal, money transfer, EFT, etc.), collecting checks and bills, carrying out invoice collection, carrying out foreign exchange buying and selling transactions, determining the bank's products in line with customers' needs and carrying out sales transactions.Managed customer transactions efficiently, ensuring accurate processing and adherence to company policies and procedures.
- Assisted customers with inquiries, providing tailored solutions that enhanced customer satisfaction and loyalty.
- Collaborated with team members to streamline sales processes, resulting in improved operational efficiency and reduced transaction times.
- Trained new employees on customer service protocols, fostering a culture of excellence and consistency in service delivery.
- Developed customer engagement strategies that increased satisfaction and loyalty through personalized service and support.
- Streamlined sales processes by implementing new systems, enhancing efficiency in transaction handling and customer interactions.
- Facilitated effective communication between departments to resolve customer inquiries, resulting in improved service delivery and team collaboration.
- Mentored junior staff on best practices in customer service, contributing to a more knowledgeable and capable team.
Accounting Intern
ERKUL KOZMETİK SAN. TİC. A.Ş.
07.2019 - 08.2019
- Based on the role of Accounting Intern and the employer ERKUL KOZMETİK SAN. TİC. A.Ş., here are eight resume experience statements. These statements reflect key responsibilities typically associated with the role and align with the requirements of a strategic tier position, considering the three years of experience.
- Assisted in preparing accurate financial statements, contributing to improved reporting efficiency and compliance with regulations.
- Collaborated with the finance team to streamline accounting processes, enhancing accuracy and reducing processing times.
- Supported budget preparation and variance analysis, allowing for better financial planning and resource allocation within departments.
Education
Master of Science - Banking And Finance
Marmara University
Istanbul, Turkey 04.2001 -
Bachelor of Science - Economics
Kadir Has University
Istanbul, Turkey 04.2001 -
Skills
- Advanced knowledge of banking products and services
- Sales experience in credit, deposit, insurance, and investment products
- Customer portfolio management
- Financial analysis and needs analysis
- Sales target achievement
- Sales reporting and performance monitoring
- Developing campaign and cross-selling strategies
- Strong communication and persuasion skills
- Customer satisfaction-focused work
- Teamwork orientation
- Problem solving and stress management
- Empathy and active listening skills
- Time management and prioritization
- Professional representation skills
- MS Office (especially Word, Excel, PowerPoint)
- Proficiency in digital banking systems
References
- Cihangir, Balkaya, 05333843278, Türk Ekonomi Bankası
- Özcan, Öztekin, 05335815988, Denizbank A.Ş.
Interests
Timeline
Customer Transactions and Sales Representative
Denizbank A.Ş.
07.2023 - Current
Accounting Intern
ERKUL KOZMETİK SAN. TİC. A.Ş.
07.2019 - 08.2019
Master of Science - Banking And Finance
Marmara University
04.2001 -
Bachelor of Science - Economics
Kadir Has University
04.2001 -