Asli Aldulaimi
Kütahya,43
Summary
Accomplished Expert Customer Service Representative with a proven track record at Yapi Kredi Bank, enhancing team performance and customer satisfaction through effective training and insightful analysis. Skilled in freight forwarding and empathy, adept at fostering teamwork and resolving conflicts with patience. Demonstrates exceptional problem-solving abilities and attention to detail, contributing to significant improvements in customer loyalty and operational efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Expert Customer Service Representative
Yapi Kredi Bank
05.2015 - Current
- Trained new team members on company policies and procedures, resulting in consistent service delivery across the team.
- Provided insights into customer preferences through detailed reporting on sales patterns and product performance analysis.
- Cultivated a positive work environment by fostering open communication channels among team members, encouraging collaboration towards achieving common objectives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
ESL Tutor
Online
04.2020 - 04.2022
- Enhanced students'' English language skills by developing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
- Implemented creative teaching strategies tailored to various learning styles to maximize student comprehension and retention of material.
Customer Service Cashier
Cagdas Market
11.2014 - 04.2015
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor of Administrative Studies - Political Science And Public Administration
Pamukkale Üniversitesi
Denizli, Turkey10-2014
Skills
- Strong negotiation skills
- Empathy and patience
- Freight forwarding experience
- Sales Support
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Problem-solving abilities
- Team Collaboration
- Calm Under Pressure
- Customer Account Management
Certification
- individual retirement certificate
- insurance training certificate
- Teaching English to Speakers of Other Languages (TESOL) Certificate - TESOL International Association.
Languages
Turkish
Native language
English
Advanced
C1
Arabic
Elementary
A2
Timeline
ESL Tutor
Online
04.2020 - 04.2022
Expert Customer Service Representative
Yapi Kredi Bank
05.2015 - Current
Customer Service Cashier
Cagdas Market
11.2014 - 04.2015
- individual retirement certificate
- insurance training certificate
- Teaching English to Speakers of Other Languages (TESOL) Certificate - TESOL International Association.
Bachelor of Administrative Studies - Political Science And Public Administration
Pamukkale Üniversitesi
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