Ashley Pena-Cecilio

● Delivering exceptional customer service in-person and over the phone, including greeting customers warmly and addressing their requests and complaints with professionalism.

● Proficiently managing various financial services, such as check cashing, lottery transactions, and handling gift cards and money orders.

● Facilitating diverse financial transactions through Western Union, with a specialization in processing payments for mortgages, auto loans, credit cards, insurance premiums, utility bills, and government fees.

● Maintaining meticulous office accountability by balancing and conducting daily bookkeeping, reconciling cash drawers, making bank deposits, and overseeing LOOMIS transactions.

● Upholding a clean, sanitized, and inviting environment for clients by consistently implementing thorough cleaning practices.

● Demonstrating expertise in selecting optimal tools and methods for effective and efficient cleaning processes.