Artiola Ndoja
Tirana
Summary
Proven Reception Manager and Economist with a track record of enhancing guest relations and managing budgets effectively at Sarajet E Pashait. Skilled in customer service and financials, adept at staff training, and achieved significant improvements in guest satisfaction. Prioritizes planning and scheduling, excelling in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Reception Manager
Sarajet E Pashait
04.2024 - 09.2024
- Addressed complaints by listening to guest concerns and providing appropriate solutions.
- Liaised with various departments to facilitate smooth operations.
- Delivered exceptional service by promptly addressing guest inquiries and concerns.
- Communicated important information to guests regarding services and promotions.
Economist
Ermo SHPK
10.2022 - 12.2023
- Provided accurate data entry and management for complex datasets, ensuring reliability of information used in analysis and reports.
- Managed budgets for various departmental initiatives.
- Accomplished multiple tasks within established timeframes.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Tirana Technical And Economic High School
Tirana, Albania06-2019
BBA - Agricultural Economics
Agricultural University of Tirana
Tirana, Albania03-2025
Certificate - Professional Bartender
Hospitality And Tourism Academy
Tirana, Albania12-2024
Certificate - Hospitality And Tourism Management
Hospitality And Tourism Acadmy
Tirana, Albania05-2024
Skills
- Customer service focus
- Budgeting and financials
- Staff training and development
- Guest relations
- Scheduling expertise
- Greeting and seating clients
- Planning and prioritization
Languages
Albanian
Native language
English
Upper intermediate
B2
Timeline
Reception Manager
Sarajet E Pashait
04.2024 - 09.2024
Economist
Ermo SHPK
10.2022 - 12.2023
High School Diploma -
Tirana Technical And Economic High School
BBA - Agricultural Economics
Agricultural University of Tirana
Certificate - Professional Bartender
Hospitality And Tourism Academy
Certificate - Hospitality And Tourism Management
Hospitality And Tourism Acadmy